Pat Dowd
GBI have enjoyed the experience that I… I have enjoyed the experience that I can use my military status that Lowe’s offers and the good products Lowe’s carries.
Dale
GBNeeds work. Website and app won't allow me to connect with a video agent. Constantly loops to "Self Help", with no option. Their chat robot is useless. And that's its best quality. Been trying for over a day to verify ID for IRS. If this is any indication of the company, I am convinced my data is not secure. Thanks for a complete waste of time. EDIT 2/28/2023 - Changed rating from one star to 3 stars. ID.me contacted me and was able to straighten out the issue. I appreciate that. However the whole process is still very convoluted and needs work.
Stephen G. Barr
GBLove this site/service Love this site/service! As a veteran, it's great being pre-verified so I don't have to dig out my DD-214 to register on other sites!
Steve McCready
GBThis was ridiculous, but it got better. The automated process is ridiculous! It is a long & tedious process. At the end it wants a selfie video. It doesn't work. It either says "TOO CLOSE" or if I move one millimeter it says TOO FAR. So that was a wasted hour..... HOWEVER, the AGENT ASSISTED method worked great. All set in no time. So I'm going with one star for the automated system and 5 stars for the Agent. Net three stars. If only they didn't waste that first hour.
Megan McDanell
GBQuick and Accurate Service The customer service rep was very helpful and thorough. The process was also pretty quick, along with getting help on a Sunday. Which is awesome.