All good after a rough start Update: Once a tech contacted me (it took a few days; busy tax time) my account issues were straightened out easily. The main problem? I had set up an account a year ago which I never used and forgot about; then set up another account which can’t be done and somehow I managed to get myself locked out of my original account. Had it not been for the AT&T breach of my SSN I would not have been so concerned. All good now. It would have helped if there had been a more prominent warning about duplicate accounts, I think. Original post: A nightmare. I am trying to access my IRS account (the old system worked perfectly). In the course of setting up an id.me account, I discovered that an email address I was using had been compromised. So, I "removed" that account and set up a new account. BIG MISTAKE. I now cannot access either account, cannot merge the accounts and cannot get an answer on how to fix this problem. I do not recall there being a warning not to do this. So, to find out if my estimated tax payment was received by the IRS I have to go to an IRS office and schedule an appointment. No answer from customer service which is only accessed through a virtual agent named Roy. Effectively, I am now locked out of my IRS account except for in-person visits to the closest office.

This was ridiculous, but it got better. The automated process is ridiculous! It is a long & tedious process. At the end it wants a selfie video. It doesn't work. It either says "TOO CLOSE" or if I move one millimeter it says TOO FAR. So that was a wasted hour..... HOWEVER, the AGENT ASSISTED method worked great. All set in no time. So I'm going with one star for the automated system and 5 stars for the Agent. Net three stars. If only they didn't waste that first hour.

The lady was very helpful very fast and… The lady was very helpful very fast and reassuring she was quick and very respectful 10/10

Impact of a smile.. I gave your company such high praise because of one fantastic team member, Luke!! He was simply amazing and a true inspiration to your clients and company. He was extremely kind, humble and very knowledgeable while being on the forefront of the customer service industry. I'm sure many of us can all testify, it is not an effortless or easy thing to do. I was not too happy about the fact that I was on hold to speak with someone for over an hour. At this time in my life, I had no other choice but to sit and wait because I needed the verification for assistance. That delay time alone could make some uneasy or get enraged. I could have never imagined or expected what was really in store for me on the other end of a 2 minute video chat . While growing increasingly cross, I was met with a very bright, cheeky smile and someone determined to complete his duties with the utmost compelling integrity. His confident, expeditious method of handling my situation was truly inspiring. To find a stranger who carried a light like his is recherche' but to have the ability to take his light and unconditionally share his gift unknowingly with someone else...giving me a piece of joy amongst my own personal horror .. In my opinion, it is incredible and very much so irreplaceable!! Hats off to you Luke!! Thank you for all your sacrifices, time and devotion you have given to your company. Most of all thank you for the simple but impactful, irreplaceable experience you gave me on the other end of an I.D. verification video chat. Sincerely , Candi Clancy

All was great and simple except all thw… All was great and simple except all thw confusion kind of with thw documents that are approved for acceptance