Great it was ok experience just make… Great it was ok experience just make sure my account works properly

id.me. reached out and fixed the issue with my original account it did take some days but I do appreciate the help !!! I have tried to access an old account that had MFA active and an old phone number I no longer have. I tried to recover it but it was suspended. I have gotten as far as scheduling an interview all documents entered and approved and then was suspended. I dont know what to do to. Was happy to do a video interview to resolve any questions. Still spinning my wheels this is not fun (

The lady was very helpful very fast and… The lady was very helpful very fast and reassuring she was quick and very respectful 10/10

Needs work. Website and app won't allow me to connect with a video agent. Constantly loops to "Self Help", with no option. Their chat robot is useless. And that's its best quality. Been trying for over a day to verify ID for IRS. If this is any indication of the company, I am convinced my data is not secure. Thanks for a complete waste of time. EDIT 2/28/2023 - Changed rating from one star to 3 stars. ID.me contacted me and was able to straighten out the issue. I appreciate that. However the whole process is still very convoluted and needs work.

This was ridiculous, but it got better. The automated process is ridiculous! It is a long & tedious process. At the end it wants a selfie video. It doesn't work. It either says "TOO CLOSE" or if I move one millimeter it says TOO FAR. So that was a wasted hour..... HOWEVER, the AGENT ASSISTED method worked great. All set in no time. So I'm going with one star for the automated system and 5 stars for the Agent. Net three stars. If only they didn't waste that first hour.