ID.me

8280 Greensboro Drive Suite 800, 22102, McLean, United States
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4.30
Based on 20 Reviews

5

60.00%

4

10.00%

3

30.00%

2

0.00%

1

0.00%
About ID.me

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

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Libby Park Herman
CA

Agent was professional Agent was professional, wait time for video verification was about 20 minutes. Recommend

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Derrick Crowe
GB

Fast, friendly,and professional Very quick service, the staff were very friendly as well on top of being really friendly they were also super professional!

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Steve McCready
GB

This was ridiculous, but it got better. The automated process is ridiculous! It is a long & tedious process. At the end it wants a selfie video. It doesn't work. It either says "TOO CLOSE" or if I move one millimeter it says TOO FAR. So that was a wasted hour..... HOWEVER, the AGENT ASSISTED method worked great. All set in no time. So I'm going with one star for the automated system and 5 stars for the Agent. Net three stars. If only they didn't waste that first hour.

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Francisco Morales
GB

The way that the person was able to… The way that the person was able to manage the information and trouble shooting the problem with the computer

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Glendlyn Sexy Grandma Cameron
GB

Emails don't match Department of labor says my email address doesn't match.. so they have flaged me. I don't know how to fix this issue I need my unemployment benefits HELP! Department of Labor just told me I have to wait for a call from id me, before they can take the flag off my account 😑 omg...UPDATE ID. Me did try to help me. But the problem has not been resolved!! I'm frustrated I can't pay my bills. Because I can't remember a email from 10 years ago.this had been a nightmare 😔 I'm verified but I'm not verified... UPDATE still being ignored with no response from DOL. I'm going to be homeless because no one will help me with this issue!! This shouldn't be allowed from a big business! Last update OMG, issue finally solved!! Thanks trust pilot for giving me a place to find help...

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