All was great and simple except all thw… All was great and simple except all thw confusion kind of with thw documents that are approved for acceptance

All good after a rough start Update: Once a tech contacted me (it took a few days; busy tax time) my account issues were straightened out easily. The main problem? I had set up an account a year ago which I never used and forgot about; then set up another account which can’t be done and somehow I managed to get myself locked out of my original account. Had it not been for the AT&T breach of my SSN I would not have been so concerned. All good now. It would have helped if there had been a more prominent warning about duplicate accounts, I think. Original post: A nightmare. I am trying to access my IRS account (the old system worked perfectly). In the course of setting up an id.me account, I discovered that an email address I was using had been compromised. So, I "removed" that account and set up a new account. BIG MISTAKE. I now cannot access either account, cannot merge the accounts and cannot get an answer on how to fix this problem. I do not recall there being a warning not to do this. So, to find out if my estimated tax payment was received by the IRS I have to go to an IRS office and schedule an appointment. No answer from customer service which is only accessed through a virtual agent named Roy. Effectively, I am now locked out of my IRS account except for in-person visits to the closest office.

This was ridiculous, but it got better. The automated process is ridiculous! It is a long & tedious process. At the end it wants a selfie video. It doesn't work. It either says "TOO CLOSE" or if I move one millimeter it says TOO FAR. So that was a wasted hour..... HOWEVER, the AGENT ASSISTED method worked great. All set in no time. So I'm going with one star for the automated system and 5 stars for the Agent. Net three stars. If only they didn't waste that first hour.

Great it was ok experience just make… Great it was ok experience just make sure my account works properly

The way that the person was able to… The way that the person was able to manage the information and trouble shooting the problem with the computer