Poor support after many years I have been a customer of hostek with they only had 2 servers. The company and support was away top notch. Lately the customer service has been non satisfactory. SmarterStats has been a part of hostek for years. And stats is extremely important to SEO. I put in a request a week ago and still not working. I get an email today basicly saying it is not a priority when it is a service advertised and paid for. I was told to use google analytics.

I am beyond pissed off I am beyond pissed off. I was building a new website for my business with thefreewebsiteguys, They suggested I use HOSTEK. OK, my site hasnt ran right from the get go. Its been live, 30 days? but the last two weeks its been down completely. I use wordpress. Wordpress has php requirements to run their stuff. I went nuts, with little help from thefreewebsiteguys or HOSTEK, slow communication. My website failed due to a hosting issue but the real problem was because hostek wasnt running the upgraded version of php. Well, Vladimer at HOSTEK, recovered my website, but it looks like crap, lost almost all my edits and photos, cant read the text because its so light and the worst part?? I CANT LOGIN AS ADMIN so I can start fixing it. No way to get in back end, just lotsa codes and errors. I emailed everybody this morning...no reply. its almost 3pm, still nothing, and THE WEBSITE IS DOWN AGAIN.. at this point, my only option is most likely to abandon HOSTEK and my VIP membership with thefreewebsiteguys. There is nothin VIP about this. I have had more than a dozen customers tell us its down, so they are obviously looking!! the next website will be through pressable. Arizona mobile screens, AZ.

Nikolay did an awesome job Nikolay did an awesome job - was quick and accurate in my dealings with them

Simply awful Simply awful! Customer service is almost non-exinsistant. I've had an issue with not being able to send emails from my business account for over a week. Have raised several tickets. Tried their live chat, where I've had limited response, or be offered an effective resolution to my issue. Have tried to contact the "dedicated" helpline, but no one ever answers! AVOID!!!!

Sadly this company has fallen to new… Sadly this company has fallen to new lows since its acquisition by Miss Group Web support is glacial - with no other way to contact them. Tickets open for 3 weeks with no updates - no way to open tickets from within the support portal I have a full paid Domain stuck at pending internal transfer for almost a month, and now it doesn't resolve. Meaning I have been without hosting or email for 5 days