Nikolay did an awesome job Nikolay did an awesome job - was quick and accurate in my dealings with them

Sadly this company has fallen to new… Sadly this company has fallen to new lows since its acquisition by Miss Group Web support is glacial - with no other way to contact them. Tickets open for 3 weeks with no updates - no way to open tickets from within the support portal I have a full paid Domain stuck at pending internal transfer for almost a month, and now it doesn't resolve. Meaning I have been without hosting or email for 5 days

Poor support after many years I have been a customer of hostek with they only had 2 servers. The company and support was away top notch. Lately the customer service has been non satisfactory. SmarterStats has been a part of hostek for years. And stats is extremely important to SEO. I put in a request a week ago and still not working. I get an email today basicly saying it is not a priority when it is a service advertised and paid for. I was told to use google analytics.

Problem with loss of email and website… Problem with loss of email and website quickly resolved. Cause was misconfigured email client settings. Vladimir provided recommended settings and after locating the offending client all is now well.

Joseph went above and beyond to help me… Joseph went above and beyond to help me get a problem straighten out when I couldn't view my website, he figured out there was a problem with a file on my computer that I would have never found on own. I have use this company for years and have always had great customer support, they are A+