This company is dishonest This company is dishonest! Reps talk to you AS IF they are your creditor with no real identification of who and what they are. Then they collect account information and charge your account without your authorization. Total scam!

The best monitoring service on the market I've been using Identity IQ for years. The service and monitoring systems are top tier. This platform has identified many of my Identity theft issues over the years and has provided the necessary documentation/ information for me to proceed with filing with the FTC. The restoration specialist, Christian Cruz had the best customer service I've ever experienced. He was quick to respond to my claim and thorough at analysing my claim. He monitored my Identity theft claim constantly and even called me like twice a month and also emailed me constantly to inform me that him and his team were monitoring my account. He would provide me updates of my claim as well. I really felt safe and secure during a time of complete crisis (Identity theft) when working with Christian at Identity IQ.

Mr Mark J is an asset to your company Mr. Mark did not patronize me. Nor did he make assumptions based on my age about my tech skills. Thus making the installation of the software a pleasant experience. He is respectful, professional and clearly able to navigate complex tech issues such as when my download moved me to a page that we did not anticipate viewing. I easily installed the software on several devices with his guidance and assurance. The take away for me is that you have a person working for you with excellent communication skills and expertise - and I hope you place value on that because that matters to people who buy your product.

Kimberly Schubring has such a pleasant voice to ease your mind Kimberly Schubring was so helpful that she walks me through the whole process to take of being a victim of the identity theft. She makes sure that she gives me assignments let’s say so I can basically understand the process and the steps to make sure I do it correctly. It is truly tough and frustrating when a theft just stole your identity and ruined what you work very hard on, especially after filing a BK.

Accolades for Identity IQ I have nothing but accolades for Identity IQ (well one minor issue which I will explain). Mark Jackson was outstanding at a time when I needed his and Identity IQs' support. Communication and follow-up was expedient and effective. I feel they went above and beyond to help me. And friendly as well. I am a critic of customer service in our country at the moment. But Identity IQ (and Mark in particular) are a true exception to my general opinion of customer service. Well done! My one minor issue was the wait time I experienced several times as I tried several times to call. But email worked just fine!