1-800- contact not explanatory The initial phone call was not explanatory about the return process. I lost valuable treatment time securing the refund paperwork @ Costco. Would have been helpful had I received the directive email sooner.

Great exchange policy I purchased this Costco online in December, once received it only worked once and then malfunctioned. Contacted Silk’n and they sent out a replacement which so far is functioning. I have no comments yet on how good it works at stopping hair growth.

Thank you Silk'n Thank you Silk'n. Customer support was great. Company honored the warranty and replaced faulty FaceFX in just a few days. Professional, no hassle.

When I called Silk'n to find out what… When I called Silk'n to find out what to do with my toothbrush because it was not working I spoke to a lady that at first seemed a little skeptical but after I gave her all my information she was very helpful and extremely nice. She took all my information and told me a new toothbrush would be sent out as soon as possible. I wish all returns of goods could and would be handled in the manner this one was. Thank you so much for all your help. Jan Gallagher

I bought the Silk'n Jewel Hair Removal… I bought the Silk'n Jewel Hair Removal Device and it has not changed my hair growth at all. I am light skin with dark hair so pretty much the perfect candidate and it still does not work and the device doesn’t work half the time even on the second setting it will just click a few times and turn off even though I am very light skinned and should be able to use the second setting no problem. This device is bogus don’t waist your money on it