Michael
GBFailed to provide emergency recovery services We had a client who paid us to send her drive off for emergency recovery. It took over two weeks to get a partial recovery of the data because of the request for emergency recovery that was paid for, did not get communicated to their lab. They did refund the emergency recovery fee, but that didn't help our client, who needed the recovered data sooner. Really made us look bad.
customer
GBThe process was so simple and I was… The process was so simple and I was always informed of what process we were in and then going to.
MF Jason
GBIt did work The company should explain things better. Our HDD was mechanically broken and couldn't be repaired, supposedly, but they could still get the data off of the drive by "repairing" it and using a clean room. We asked for clarification more than once and never got a straight answer. Also, the estimated cost is exactly what it will cost. Don't think that it may be any cheaper. We did get 98% of our data back and would recommend for folks that need theirs off of a damaged drive.
customer
GBLater on Order They recorded all the data. I am not giving a 5-star because I had to call twice after they said the data was ready. The 1st time I called they said that it would be sent today or tomorrow. Five days later I called again and they said they had trouble sending it automatically, so they sent it by hand. They said I could have received it 13 days ago. I operate a small shop and that was a customer order.
customer
GBAVOID - They are DISHONEST Horrible communication. They do not reply to emails. They do not deliver on time. They finish later than promised. They charge exorbitant prices. They claim to be the most cost effective solution, however they hold your files hostage until you pay their ransom demand. Completely dishonest. AVOID, AVOID, AVOID!!