Sent in physical damaged hd beginning… Sent in physical damaged hd beginning ofJuly, now end of July and no usable data but over $1400 spent on recovery. They sent a harddrive back and had downloadable data that was the right file size but completely corrupt. I paid for expedited service at every level. For the initial inspection the tech was sick and I had to message them to get a status report. Every other communication with them I've had to initiate as far as I recall.

If I could give it 0 stars I would We sent in a project for data recovery. We expected a 2-week turnaround as advertised. However, after about a month of you still having our hard drive and we had heard nothing back we finally called. They stated that because the hard drive was in poor physical condition it would take about a week longer for the data to be recovered. Another month went by and still, there was 0 communication. We finally received a notice that our data had been recovered 2 months after they received the hard drive. On top of that, we requested overnight shipping because we were assured by them that the project would show up the next day. Take note that the next day is a Saturday and technically our business was not open we had an employee track the package so we could have someone here for its arrival. They provided us with the incorrect tracking number so the package was not delivered till the following Tuesday. We are also a business that deals with tech so we are very understanding that sometimes things take more time, however, this is not a cheap service that we are paying for and that absolute lack of communication was unacceptable.

Well it wasn't the control board (Rats!) While my drive failure wasn't the board, my most critical data was recovered for an acceptable cost from a totally dead hard drive. Service is fast and there is constant communication on process status. Very straightforward and easy process. Hope I never need this service again, but would certainly go to Outsource first if I did!

I am very pleased with the service and… I am very pleased with the service and communication I received from the Outsource Data Recovery team. They were always available to answer questions and kept me in the loop throughout the entire process. The bottom line is that they saved all my photos, so in my case, it was worth every penny. Hopefully I won't need their services again, but if I do, I wouldn't hesitate to use them again!

The process was so simple and I was… The process was so simple and I was always informed of what process we were in and then going to.