Outages, poor user support, data loss They have frequent unannounced outages, which are usually quite short and not a huge issue for me. However, one was going quite long (>1h) and was disrupting my service significantly so I reached out to customer support to see what was going on. I got very frustrated in the chatbox, and told them to "get their s*** together", after which the rep closed my thread saying if I disliked their service to find a different provider. They then terminated my account, meaning I lost access to the host server and its data. No response when I pleaded with them via apology emails for a backup copy (which they promise 48hr access to for closed accounts). Update: After posting this review, I finally received an email response from them, saying they'd only return my data if I "corrected" the review. I told them the review was correct, but I'd be happy to change anything if they could please just release my data. They then threatened to sue me for "slander" if I didn't take it down, and ended communication. To protect myself and show evidence to any interested 3rd parties, I've linked full transcripts of both email threads with them (I'd link the original support chat from their site as well, but am unable to access it without my account): Postimg.cc gallery code: QNDLp7P Update 2024-02-26 (replying to Madcity's updated comment, where you say I haven't reached out): Hi Madcityservers - I have emailed you about my data; I can't reply to the ticket on your website since you closed my account. I've also tried reaching out to the service@ and sales@ emails on your contact page asking for my data, but have been ignored/denied (respectively).. It's awkward that you only seem to acknowledge me here on Trustpilot, please let me know what official channel we could use, if you do truly still have my data and are willing to return it. Update 2024-03-01: Radio silence still. I'm presuming my data is destroyed/stolen. I kinda hope they carry through with the "slander" lawsuit threat, since it'd be interesting to see what a judge thinks of it all.

Great Service I have had my server for just about 20 days now and it has been running absolutely great. The support even responded within a day to my request to move from Miami to Los Angeles. The only downside I've seen is that a few packets can have a higher latency than normal. I am not too sure if it is my internet that does it but I do not have the issue with any other server.

Bad service, rude customer service Bad service, all the positive reviews here are because its requested on his website to leave a review. Server restart issue without prior notice. The owner is rude, customer service is pathetic. In short you get what you pay for, cheap price with cheap customer service. Horrible experience. Use reputed service provider instead. You are dumb, you do not know what are you talking about. You guys have blocked my account else would have shared the tik number. It is not about cpanel etc...its about your vps restart issue without prior notification and when reported you insult your costomer by telling them to leave and find other service provide. I am sure you very well know what I am talking about you just trying to ignore it.

It's been more than eight months… It's been more than eight months since I use their services, and the quality of everything, from servers to support is outstanding.

Great experience! Fast CPU Great experience! The service has been up and running for 11 days no downtime. The CPU I got was "Amd Ryzen 7950x" really fast.