AVA Direct has some of the best prices on top quality computers AVA Direct has some of the best prices on top quality computers, and excellent support. Unsure of the time a phone conversation or online chat would take, I posted a problem to their forum, and by the time I checked, a couple of hours later, they had provided a solution. If you know what hardware you need, and which manufacturer makes the best hardware for your computer, AVA Direct's huge list of options are likely to have it, at some of the most reasonable prices anywhere. There is also a lot of very useful information in the forums.

Lack of support This is my second computer I purchased from Avadirect. According to their website "Customers who purchased a "Signature Series" or "True Custom" product from AVADirect are entitled to free technical hardware-related support for the lifetime of their product." Warranty states "AVA Basic (2-Year Labor / 1-Year Parts)" Order Placed: July 28, 2023 order number: AVA-636415 After several requests to Tech Support I have yet to hear back about my onboard NIC issue. I contacted Tech Support due to packet related loss. Because the company "Advertises" "Lifetime Tech Support" I reached out with them to attempt to discuss a defective onboard NIC issue with my Motherboard. The issues I am encountering are packet related lost. This is from occurring when pinging my default gateway. I have attempted to eliminate the issue. I replaced and used a back up router, used a new cat5 Cable. Neither of those two fixes addressed the issue. It also is not a issue related to my ISP because I am not pinging past the default gateway. The only way to determine if the onboard NIC card is defective is through a separate ping test. I purchased and I used a a TP-Link USB to Ethernet Adapter. I went through the USB and repeated the same test. By doing so this eliminated the packet lost. But now I am left with a defective on-board motherboard NIC. And with a company that claims they provide "Lifetime Support" and "Warranty Services" who after they sell you the computer could careless about responding back to a customer. Will be opening a claim through Mastercard Purchase Assurance as the company will not address this concern.

Nonexistent customer service, punishing cancellation fees, shady business practices BUYER BEWARE: AVA Direct customer service is nonexistent, hidden cancellation fees are punishing, and business practices are extremely shady. I ordered a PC and attempted to cancel the order 4 days later but was unable to reach them via phone (busy signal all the time), live chat (no live agent came on the line), and online form (no response). By the time I got ahold of them, they wanted to charge me $100 to cancel an order they hadn't built or shipped yet claiming they had "allocated parts for my order" by putting the parts in a bin. They fabricated a cancellation charge with no documentation of what 'parts had been allocated' and asked for it over the phone. I filed a dispute with my credit card and received my money back but I highly recommend you steer clear of this company. If necessary, play hardball and file a chargeback. They also have very suspicious online reviews (ResellerRatings.com) where they have 100% positive reviews in 1 year ... they don't have a SINGLE bad review in 365 days-- absolutely shady! My own negative review of them on that site mysteriously disappeared and won't appear. There are tons of negative reviews about them on social media forums where reviews can't be removed/manipulated so search on computer forums, Reddit, etc. Please do your research, take your money elsewhere, and don't buy from them!

Fast, affordable, responsive AVAdurect got me just what I was looking for within the price range I set. The whole process, from initial order to delivery was handled with care, responsiveness and speed I wasn't expecting delivered by friendly and knowledgeable reps. All in all, a good experience.

Avadirect makes wondorful pcs The pc is great, they made recommendations and even waved the price of an upgrade for me, everyone was so nice, I was able to finance it for 12 months, and this allowed me to get my dream computer, and it came with a warrenty! They even give you the rest of the thermal paste if you select diamond, avadirect has always done my family good, they made my old pc and my moms pc, they do take a little while to build the pc tho. BUT NOW I HAVE RAY TRACING