AVA Direct has some of the best prices on top quality computers AVA Direct has some of the best prices on top quality computers, and excellent support. Unsure of the time a phone conversation or online chat would take, I posted a problem to their forum, and by the time I checked, a couple of hours later, they had provided a solution. If you know what hardware you need, and which manufacturer makes the best hardware for your computer, AVA Direct's huge list of options are likely to have it, at some of the most reasonable prices anywhere. There is also a lot of very useful information in the forums.

This was my second purchase from… This was my second purchase from AVADirect and neither of my systems were flawed in any way. The customer service was responsive and the build time and lead time were very fast. The latest build is an HTPC and I would 100% recommend their products.

Lack of support This is my second computer I purchased from Avadirect. According to their website "Customers who purchased a "Signature Series" or "True Custom" product from AVADirect are entitled to free technical hardware-related support for the lifetime of their product." Warranty states "AVA Basic (2-Year Labor / 1-Year Parts)" Order Placed: July 28, 2023 order number: AVA-636415 After several requests to Tech Support I have yet to hear back about my onboard NIC issue. I contacted Tech Support due to packet related loss. Because the company "Advertises" "Lifetime Tech Support" I reached out with them to attempt to discuss a defective onboard NIC issue with my Motherboard. The issues I am encountering are packet related lost. This is from occurring when pinging my default gateway. I have attempted to eliminate the issue. I replaced and used a back up router, used a new cat5 Cable. Neither of those two fixes addressed the issue. It also is not a issue related to my ISP because I am not pinging past the default gateway. The only way to determine if the onboard NIC card is defective is through a separate ping test. I purchased and I used a a TP-Link USB to Ethernet Adapter. I went through the USB and repeated the same test. By doing so this eliminated the packet lost. But now I am left with a defective on-board motherboard NIC. And with a company that claims they provide "Lifetime Support" and "Warranty Services" who after they sell you the computer could careless about responding back to a customer. Will be opening a claim through Mastercard Purchase Assurance as the company will not address this concern.

Flawless Execution Both the build and shipping came off without complications. Packing it for shipping was the Chef's Kiss. And my PC arrived early. Checked all the connections and fired her up. Very happy with the results. Cable management was a work of art. I only wish I could buy a 2nd build now! But I have state of the art for my budget and no complaints what so ever.

One of the most frustrating experiences of my life. First and last time ever attempting to get a prebuilt computer. I don't have the time nor the patience to explain the frustration that this company put me through. Bottom line, they'll take your $2-3,000 out of your bank account, never contact you or keep you posted about part delays (which is stated is THEIR responsibility in their own Terms of Service. If you think I'm joking it's Article 4 of Conditions of Sale on their own Payment Form. "It is our responsibility to maintain direct communication with customer regarding any delays which we are aware". They NEVER ONCE contacted me in 2+ months, and were WELL AWARE.), then when you contact them every 2-3 weeks, they'll pretty much give you zero answers, incoherent ramblings about something or another, leaving you worse off than when you called to check on the status. Then on top of waiting over 2+ months with ZERO contact initiated by them, for a part they said they would have in 2 weeks. Nope. THEN if you try to refund, they'll try to steal 10% of your total order cost even though they had only acquired $80 of a $2,700 computer build. So essentially trying to steal $270 from my family because they're unable to fulfill THEIR OWN OBLIGATIONS AS STATED ON THEIR TOS. Worst company I've dealt with in a long time. After telling them how full of themselves they were, they finally decided I was right and gave me back 100% of my money. Thank god. Don't deal with these crooks, they're betting you don't have the balls to stand up to them to get that 10% of your final order cost back. (When they can't even acquire the parts, they'll glad take your money though) The only reason I even bothered with this site is because it's listed on AMD's Site under "Where To Buy"...yeaa...riiight. I would give you negative 5 stars if it was possible. Hands down worst experience pertaining to buying computer parts in my life, you would think for someone willing to give a company $2,700 they could at least let you know what was going on, but nah, they'd genuinely don't care.