They were timely and helpful They were timely and helpful. If I ever need to purchase a computer again I will definitely use them.

Great machine Fair price Great service and a fair price. The computer came as ordered and wasn't loaded with crapware nobody wants. It works great and I'll order my next machine from them.

Worse experience I placed my order in November and it finally has shipped 4 months later. First, either the mail delayed or they lost my first payment. Two weeks later they said they received a second check but it was never returned to me as they said they would do. They changed my SSD to prevent a backorder without asking first, then did nothing for nearly two months waiting on a video card. Finally, I called them fed up and they told me that if I kept that video card they didn't know when my order would ship, even after 3 months. I asked them for other options and they didn't have anything equivalent. After they wanted to either downgrade my card or charge me hundreds extra, and with all the time that had passed, I asked about canceling. Despite not being able to fulfill my order, they wanted to charge me a fee. Upon asking to talk to a manager, they magically found another card that was still over a hundred dollars more, but I conceded. Then the computer failed testing and was delayed again. Finally, and probably the last straw to convince me to take time to write a review, the promos offered with the order back in November were not honored by the company and they blamed the manufacturers rather than taking responsibility for taking 4 months to fulfill an order even though I expressed this concern well before they expired. Maybe it was the perfect storm, but they should at least try to make it right.

This was my second purchase from… This was my second purchase from AVADirect and neither of my systems were flawed in any way. The customer service was responsive and the build time and lead time were very fast. The latest build is an HTPC and I would 100% recommend their products.

This is my third computer that I bought… This is my third computer that I bought from AVADirect. The first computer was purchased back in February 2008, the next one was in May 2014 and the last one in April 2023. I like the ability to customize everything and AVADirect really delivers in this area, especially when it comes to air cooling for CPUs. The only "ding" I will give them is when the case was end of life, they didn't pull it from their website, so I had to go back and forth to find another case after I placed my order. The video card I wanted was also out of stock, so I had to get a different one. I think the next time I will send them an e-mail and ask if everything is in stock before submitting an order. Granted, they have many items on their website and they are sourced from a 3rd party supplier, so it may be nearly impossible to verify in stock status on all items.