I had a missing package situation I had a missing package situation. But Robert and Andrew from customer services were able to provide guidance and reassurance by offering recommendations on what Dossier was able to do and I could do too. Great team! Looking forward to the next time I order from here!

What might have been a bad first… What might have been a bad first experience turned into testimony to quality customer service and impeccable policy handling. My first package went missing, and I didn’t even know I purchased a package protection policy but a few days after the package was supposed to be delivered, I saw it wasn’t around and contacted the help center, who requested I ask my neighbors and wait an extra day or two in case it was misplaced. After 2 days I still didn’t find anything so I contacted help again and after filing a claim and waiting one more day, they initiated my refund. I appreciate the ease and integrity of the customer service team and I hope to actually try some of these out besides the one my ex used to wear, cus they sound amazing. I have a cart full right now, I’m just waiting for my next paycheck to pull the trigger

Good customer service Andrew was an amazing customer service provider! He helped with all my questions and was very kind!

Gave me headaches!! + 10$ fee return Ordered and wanted to try the labo copy perfume, overall packaging was good and all but the scent omg, it was so strong it gave me huge headaches. I didn’t want it anymore and so returned it and they charged me 10$ for the return. I honestly think they shouldn’t charge for returns when it involves the person not liking the smell. Won’t be buying anymore and won’t be trying out more , typically paying 10$ when I am trying perfume. Not worth it

I used the fruity honey fragrance I used the fruity honey fragrance. I loved it! it lasted so long, and i got several compliments while wearing it! -kaylee