Bought three suits in the Howard Beach… Bought three suits in the Howard Beach store. Very happy with the quality. Very disappointed with the service. All three pants were in need of tailoring which I paid for. I brought the pants back several weeks later because the rear of the pants were still sagging. I was re-charged for this tailoring. Two of the three pants were never even worn! The tailor said the length needed to be re-tailored as well. The store rep wanted to charge me for that too. Did I grown in those few weeks? Very poor customer service. I will never step back in the store. Hope that $75 makes them very happy!

So far a month has gone. I did not receive my order over a month ago, I ordered a pair of shoes from this company. They sent me a confirmation. So far I did not receive my order. I emailed them three time so far and contacted them. No answer from this company. I am still waiting to receive my order.

I placed an order online and received the wrong items. I placed an order online and received the incorrect products as far as sizes and fit, and was supposed to get a return phone call about getting them exchanged and no one has done so. I’m going to process my exchange at a store because I don’t have that much time to waste and wait until someone calls me back.

I ordered 2 shirts and a suit on 7/25 I ordered 2 shirts and a suit on 7/25. I received the shirts on 8/3, 8 days later, the suit came on 8/9, 14 days after ordered and it was the wrong size. The shipping invoice says what I ordered 44S, but they sent a 44R. First I order clothes online frequently and have never had items take this long to be shipped. It wasn't even the length of time after being shipped. It took forever for it to BE SHIPPED. Also when I call the customer service number I have never been able to get a person that can resolve the issue. Leave a message or someone takes your information and says someone will call you back. I'm still waiting. I just sent them an email because I want to return the oversized suit. Let's see how long this takes.

I would have rated 5 stars if Karako … I would have rated 5 stars if Karako Suits had 800 number directly to customer services. The problem was the shipping order listed a wrong address that I did not notice until a day or two after confirmation. They never responded in 24 hrs. as stated in e-mail policy of contact. I did got my suit and was very pleased. But being under a time limit for inseam tailoring you can see why I was worried