Customer Service Horrible I bought an Advanced Wireless Teeth Whitening Kit - Sapphire Blue in December 2023. It was very very touchy and would go into the next mode when I didn't even touch the button. I sent MULTIPLE emails to the customer service asking if this is how it is. They replied to say they would send a replacement, I didn't ask for it. This whole communication took over a month, when the did send a replacement it wasn't in any packaging. Just like they grabbed one that was sent back and threw it in the shipping box. It wasn't even wrapped up, nothing. SO, I emailed and asked them if this is how they did the replacements with no package or wrap whatsoever. The same guy that I have been talking to emailed me and said he was sorry and would send another. I thanked him and a few days later he contacted me to ask if I would send the old one that wasn't packaged back. I had no problem doing that because I felt it was used and there was no way I was going to use it. So, I sent it back that day and let him know. and now it's been over another month and a half and have not heard anything. So, believe it when you read these reviews about the customer service been horrible. They only tell you what you want to hear and hope you forget about the conversation. Try HISMILE!!! Forget snow teeth whitening.

Amazing results and even better customer service! I have been using the Snow whitening system for a couple of years. It works great and there is no sensitivity. I was disappointed the other night when I plugged it into my phone and there was no light. I reached out to the company and they offered to replace my system for free! No rigamarole, no questions asked, no returns, just great customer service! I’ll be a customer for life….with nice white teeth!

The BEST customer service SNOW has been my go-to teeth-whitening tool for almost two years now. In that time, I have seen progress with my teeth after every use. They have perfected everything down to the way they pack and ship their products. I have ordered their wireless teeth whitening kit, mouthwash, and toothpaste. All of the products have been tremendous. What sets SNOW apart is their exceptional customer service. I've encountered issues with the teeth whitening kit twice, but with just a few messages to the support center, they promptly resolved the problem, making me feel valued as a customer. I have received numerous free gifts with these orders, and they never make me question why I stay with SNOW. You would be a fool to use any other company for your teeth whitening needs.

Great Whitening Products Great Products. I really like the Nano-Hydroxyapatite Whitening toothpaste, it keeps my teeth white and tastes great too. I also got the Instant Teeth Brightening Purple Serum, it’s so weird but so amazing. I bought it for my husband to attend an event and it instantly gave his teeth the appearance of whiteness. I’m glad I found these amazing products; I love the toothbrush and The Snow Wireless Teeth Whitening Kit exceeded my expectations. All I do now is get a new wand every three months, do a treatment for 10 days while texting on my phone, working on my laptop or watching tv or and my teeth are professionally white. BTW, customer service is great, they answer questions immediately. The shipping was totally unbelievable. I recommend this to anybody who is trying to whiten their teeth. You’ll feel so special after the first use.

Received Expiring Products I emailed SUPPORT back in Feb and followed up on my request 4-5 times and still hadn’t gotten a response back. I tried chatting with them but no one is ever on the other end. I tried calling to speak to anyone but they just redirect you to email (which has been the most unsuccessful). I left a voicemail message…. To whom?? I have no idea, but that doesn’t matter because I still haven’t received a call back. This is madness. I had ordered two of the wireless whitening kits and have gone through using 1-1/4 of the gel whitening serums and had noticed its ineffectiveness. I had thrown out the plastic of the 1st kit I was using BUT realized my second unopened kit had a “label correction:” sticker saying the serum exp 11/23. I just purchased these in July.. their website says the shelf life of these serums are 2 years… mine expired in 4 months. This goes the same for the whitening toothpaste I received. Their faq page says 18 months but the toothpaste I received is expiring 5/24 after receiving the order in September. I’m just here with expired/near expiring products. I just wanted replacements.. but at this point, I just want refunds for these orders.