The BEST customer service SNOW has been my go-to teeth-whitening tool for almost two years now. In that time, I have seen progress with my teeth after every use. They have perfected everything down to the way they pack and ship their products. I have ordered their wireless teeth whitening kit, mouthwash, and toothpaste. All of the products have been tremendous. What sets SNOW apart is their exceptional customer service. I've encountered issues with the teeth whitening kit twice, but with just a few messages to the support center, they promptly resolved the problem, making me feel valued as a customer. I have received numerous free gifts with these orders, and they never make me question why I stay with SNOW. You would be a fool to use any other company for your teeth whitening needs.

In a world where everything is.. In a world where everything is automated and often frustrating to take care of business, this company SHINES. I had to cancel my subscription but didn’t have time to go through all the steps. (I had just received unsettling news about my husband). Muhammed addressed my needs immediately AND then followed up with me twice to check on how my husband and I were doing ! This is incredible. When life has settled back down, I absolutely will reorder! Thank you from the bottom of my heart.

Horrible customer service Wonderful products that really do work, but customer service (if you can call it that) is horrible. I’ve received unsealed mouthwash that soaked the boxes & my mail. I’ve received partial orders but charged for the full order 3 times. I’ve received the wrong products & was charged for them. After 4 months, I finally received a response from “customer service” that the 2 items they were complimentary & I wasn’t charged for them (I most definitely was), & that they were closing the ticket. The list goes on and on. I’ve sent weekly requests to Snow for months trying to resolve numerous issues & they won’t respond. The only time they responded was the one stated above. Lastly, I’ve placed 3 orders that show as being shipped but never were actually shipped. Their customer service used to be top notch, but it is nonexistent now. I refuse to order from them anymore & it’s such a shame because their products are excellent.

Customer Service Horrible I bought an Advanced Wireless Teeth Whitening Kit - Sapphire Blue in December 2023. It was very very touchy and would go into the next mode when I didn't even touch the button. I sent MULTIPLE emails to the customer service asking if this is how it is. They replied to say they would send a replacement, I didn't ask for it. This whole communication took over a month, when the did send a replacement it wasn't in any packaging. Just like they grabbed one that was sent back and threw it in the shipping box. It wasn't even wrapped up, nothing. SO, I emailed and asked them if this is how they did the replacements with no package or wrap whatsoever. The same guy that I have been talking to emailed me and said he was sorry and would send another. I thanked him and a few days later he contacted me to ask if I would send the old one that wasn't packaged back. I had no problem doing that because I felt it was used and there was no way I was going to use it. So, I sent it back that day and let him know. and now it's been over another month and a half and have not heard anything. So, believe it when you read these reviews about the customer service been horrible. They only tell you what you want to hear and hope you forget about the conversation. Try HISMILE!!! Forget snow teeth whitening.

Amazing customer service really helpful and nice .. Amazing customer service really nice really caring solved all of my issues. I will be coming back in the future.