10/10 The fragrances all arrived in perfect condition and on time. I accidentally got a fragrance in a 1ml bottle that I ordered a 5ml of so I reached out and they responded within a couple of hours. They resent the one that I was missing free of charge 10/10 customer service!

Awesome fragrance selection and great… Awesome fragrance selection and great customer service. One of the scents I received was the wrong one. I reached out by email and within minutes it was all taken care of and replacement shipped.

Authentic I’ve ordered about 16 different samples from here, all authentic. This was such a great business idea. I don’t live close to Neiman Marcus or Nordstrom, so it’s hard for me to know how these different colognes smell. I’d much rather pay a few dollars for a bottle that I get 15 sprays out of opposed to $400 on a 1 ounce bottle of something I may not like. I’ve had four samples come damaged or missing and I informed Customer Service and they send new samples without hesitation. My recommendations would be packaging up the samples better to avoid damage, keeping attention to detail when packing an order and doing a rush order on missing items to keep customers happy.

OUT OF THIS WORLD CUSTOMER SERVICE! I placed an order for 4 1ml samples and 1 5ml size. I received my order which shipped next day and arrived on time through the USPS. I opened it and looked and had to check to make sure I didn't make a mistake, but the one that should have been a 5ml was a 1 ml. It was now about 10pm my time I sent an email to their customer service, and to my surprise within an hour that night I had a reply with next day shipping to send the correct size. Customer service is out of this world!!! For that they get all the stars. Very professional and apologetic for the mistake, which was not that big of a deal. The idea of buying rebottled scents is genius, especially if you're like me and want to try different scents out. Will definitely order again, and again, and again!

Great service! I had to contact service a couple times. One to cancel an order. The other because one of the bottles had leaked and was empty when it came in. Both times service was quick and painless. Highly recommend!