Great Product and Service! While I was skeptikal of these products at first, theu have turned out to be great. Any issue along the way have been quickley handled by their customer service in a satisfactory manner. I have been using them for over 1 year and very happy with the results.

Geologie is a scam While the products are merely average their customer service and return policy are horrible. They will not return unopened products and will remind you that "you entered into a contract." Only a scammer would behave this way. Avoid them. UPDATE After posting this review we got a harassing email telling us why we are wrong. This is the behavior of a predatory company rather than one who is concerned with customers and their reputation. Read all their terrible reviews across multiple platforms.

Customer service tries everything but the obvious Customer service tries everything to help you be satisfied aside from the obvious solution when a product burns your eyes and skin…a refund. Continuously asks for a photo to show the irritation which is something I’m not willing to do. Don’t mind the face wash and retinol lotion but the eye cream is not for me. Will likely cancel subscription since they do not guarantee satisfaction or offer refund when you have a negative reaction as most other major cosmetics companies do. Update rating to 3 stars from 1: after several back and forth emails, customer service did finally provide me with store credit for the item that irritated my skin. I recommend starting with the sample size of everything you my want, which I did not. That way you don’t have to beg for a refund. I will continue to use the 2 items that work for me.

I want to return an un-opened order- Updated- refund issued by Geologie *Update below* I want to return an un-opened, un-used order, that I received yesterday, but I have not been getting any responses, I left voicemails and emailed the customer service and also contacted them through chat. Horrible customer service! *Update: After I submitted this review, geologie customer service reached out and asked me to donate/get rid of the products with proof for a refund. I handed the products to my upstairs neighbor, took a picture and shared her email with geologie as proof. Within a couple hours, I received a refund. Thank you geologie for hearing me out! and I appreciate your willingness to accommodate me!

Best customer service I’ve seen in a company. Time and time again, I have received excellent (and I mean top-notch) customer service. Geologie never fails to make it right, often going above and beyond to make sure everyone is on the same page. Very happy customer!