Buyer beware OK, let’s begin. I have been a fan of vb for a while and admittedly used their v3 and v4 suite pirated. Fast forward to a few months ago and I tried to purchase with everything including branding free and mobile using my discover card. It failed. After having my enterprise advocate call them to confirm the issue, but it failed even with PayPal I tried vbulletin 5 as a pirated version and it was a smoldering dumpster fire. I am autistic and therefore ABSOLUTELY REQUIRE CONSIDTRNCY else I have a meltdown and vb5 truly is not consistent for me, for my end users, for my staff, for no one

Bug ridden piece of software that will … Bug ridden piece of software that will drive you nuts trying to get it to work. Never get the mobile app add-on as it simply doesn't work at all. I've wasted so much time and energy on this software, a real regret.

After contracting the Cloud service I … After contracting the Cloud service I was able to notice the only available version didn't have a supported and/or third party translation to Brazilian Portuguese. It wasn't 2 hours after confirming the purchase, I tried calling back but wouldn't get my phone calls answered (funny enough, they would answer almost immediately when I was having problems with the purchase part). After insisting, Joshua G. (vBulletin Sales & Account Support), picked up the phone. He was very rude due to my constant calls, saying they were unnecessary. He proceeded to say that I wasn't eligible for a refund and that the request wasn't even negotiable. I know the company is not breaking any laws or rights, but I would NEVER recommend it to anyone. Worst customer service I ever had from a company in the U.S. I had much better results with their main competitor.

Great! This forum software was just absolutely brilliant for my new company. It provided everything I wanted even more!

Good company I've used vB since 2001 and it still works fine as it has been. Most folk think the customer services suck, but that's maybe because they haven't used the vBulletin Online Manual or had the knowledge on MySQL or PHP. Using and hosting vBulletin does require webmastering skills for javascript or editing templates in HTML to enhance the site. I had to read and learn the basics on using vBulletin near 2001 when I bought the 1 year leased License near January 2004, which you don't get the 1 year leased License anymore - to work out the functions and to gain practical experience on using vBulletin. If customers don't find the Live Support or using the Private Support Ticket useful for their convenience use the Support Forum and don't be shy to post in public, as long its not against the Forum rules. Most users think vBulletin doesn't have good 1st party addons, which is maybe why they focus on Security vulnerabilities and less on non-prepaid support, as keeping the Forum Software secure takes time and money to make the efforts. If you want the vBulletin website to do more functions or make it more interesting, go to vB official modification site, (external reference) and check the information and be aware which mod is supported, wisely. Don't use too many addons or mods as that will use up the MySQL datatables, especially if your site is not running on a rental Dedicated Server - as using the Shared Hosting package have limited storage for MySQL and Maximum Bandwidth. My recommended 3rd Party Mods for vBulletin is DragonByte Tech Mods for vBulletin like DragonByte SEO and Optimiser, as those can boost your website speed and traffic. And for Anti-Spam mods use Spam-O-Matic. Read more, don't try those mods until it is legitimate to do so. And when you are ready and have some colleagues or relatives who know on vBulletin, buy it and give it a go, but don't get mad or disappointed if it doesn't look as you expect it to work, as it is a complex and robust system.