Bug ridden piece of software that will … Bug ridden piece of software that will drive you nuts trying to get it to work. Never get the mobile app add-on as it simply doesn't work at all. I've wasted so much time and energy on this software, a real regret.

Once upon a time... ...and as some have already mentioned, vBulletin WAS a good company! I've owned very version of their software since v2. I have been considering purchasing vBulletin 5 Connect to host a new interactive website I intend to launch. Today, before acting on that thought, I did a quick Google search to get an idea of what other vBulletin customers have to say about their newest release. I was disturbed, to say the least, to have found this thread. I've feared for some time now; probably since IB purchased the brand, that vB was going downhill. After reading the reviews here and at a couple of other sites, my suspicion seems to be confirmed. I would contribute more to the conversation, however, those things would only reiterate many of the points already made. I also own multiple prior releases of vBulletin software, which I plan to use until they discontinue support. Meanwhile, perhaps something will happen to make them "see the light" so to speak. I gave vBulletin 3 stars, based only on past performance. Perhaps I am an eternal optimist, but I believe they still have a chance to make a comeback. I am curious to know if others have found good alternatives to vBulletin, and, if so, what they are?

The worst experience I had with customer support ever The worst experience I had with customer support in my entire life. They created an update from vb4 to vb5 that is impossible to install, so we paid their support team for a "professional installation" to do it. Their own support and developers were unable to, and ofc I did not get a refund for the $150 for the service, either to $250 for the upgrade files. They are a scam, and their support/server experts are completely dumb.

After contracting the Cloud service I … After contracting the Cloud service I was able to notice the only available version didn't have a supported and/or third party translation to Brazilian Portuguese. It wasn't 2 hours after confirming the purchase, I tried calling back but wouldn't get my phone calls answered (funny enough, they would answer almost immediately when I was having problems with the purchase part). After insisting, Joshua G. (vBulletin Sales & Account Support), picked up the phone. He was very rude due to my constant calls, saying they were unnecessary. He proceeded to say that I wasn't eligible for a refund and that the request wasn't even negotiable. I know the company is not breaking any laws or rights, but I would NEVER recommend it to anyone. Worst customer service I ever had from a company in the U.S. I had much better results with their main competitor.

Everything Is Broken Everything is broken and made worse with each new "upgrade". They've purged the most helpful moderating tools and don't seem to be interested in fixing anything. Too bad, because it worked great until about three years ago.