After contracting the Cloud service I … After contracting the Cloud service I was able to notice the only available version didn't have a supported and/or third party translation to Brazilian Portuguese. It wasn't 2 hours after confirming the purchase, I tried calling back but wouldn't get my phone calls answered (funny enough, they would answer almost immediately when I was having problems with the purchase part). After insisting, Joshua G. (vBulletin Sales & Account Support), picked up the phone. He was very rude due to my constant calls, saying they were unnecessary. He proceeded to say that I wasn't eligible for a refund and that the request wasn't even negotiable. I know the company is not breaking any laws or rights, but I would NEVER recommend it to anyone. Worst customer service I ever had from a company in the U.S. I had much better results with their main competitor.

Was the best until 2009, but then the developers left and it's been rubbish since We are still using vBulletin 3.8 having been a vBulletin customer since 2001. It used to be the market leading software with good reason, but in 2009 the original development team left (all but one) and the replacement coding and management team has been very poor. What was needed in 2009 was a complete rewrite. However vBulletin 4 was vBulletin 3 with code 'updates', and vBulletin 5 connect is vBulletin 4 with code 'updates'. It took years before vBulletin 4 was considered a reasonable forum solution, and vBulletin 5 is truly terrible. Way too many queries and css definitions. Full of bugs just like vB4 was on release. We're migrating away from vBulletin as soon as possible, having seen that vBulletin 5 is not a viable product. In summary. vBulletin used to be the best. Now it's terrible. AVOID.

Poorly Written Software Causes Many Many Duplicate Content Issues VBulletin basically does the job of a forum software, but leaves issue undetected at first, that should be revealed before purchasing. Most of the issue cannot be seen by the general public, as they are hidden in the password protected user area. None of their software will validate via the W3, which to me, clearly means that the programmers are not concerned with testing their software to make sure it is written to standards and does not contain basic underlying errors. Much much worse, is that the forum produces page after page of duplicate content, because every page can be addressed in many ways. Your Google webmaster tools account will very shortly be filled with duplicate Title tags and Duplicate Descriptions and there is literally nothing you can do about it. VBulletin's response was to create a new version 5, instead of fixing the issues with version 4 first. To their credit, they do seem to be continuing to work on V4. The support team seems to be working hard to try and help, but they do not appear to be supported by the programmers, so any issue that has any type of complexity to it, will not be solved. At least that has been my experience. If VBulletin were cheap software, I would not complain to much, but it is quit expensive, so you would think it would be very well written as such. Unfortunately it is programmed more like cheap software, with obvious and seriously written flaws. I cannot recommend VBulletin, nor can I advise against it, since I cannot recommend any other software that might be better, although I would think there would be. Should you decide to purchase, be aware of the duplicate content issues, that you will face. I would run any of there forum pages through the W3 validator, so you can get a feel for the quality or lack there of, also.

Great! This forum software was just absolutely brilliant for my new company. It provided everything I wanted even more!

The worst experience I had with customer support ever The worst experience I had with customer support in my entire life. They created an update from vb4 to vb5 that is impossible to install, so we paid their support team for a "professional installation" to do it. Their own support and developers were unable to, and ofc I did not get a refund for the $150 for the service, either to $250 for the upgrade files. They are a scam, and their support/server experts are completely dumb.