Your site, your vb After 9 years running a leading website in my niche (last 5 of them with a vb based forum) I've come to realize that my site would no longer exist if it wasn't because of vBulletin. The decission to include a discussion board in my site, and base it on vb, was the single most important and life-changing choice I made in my entire webmaster career. It's not only that it doesn't lack any feature you'd ever need to admin the busiest site. Not only the unlimited modding and customization power. It's not only the awsome support, the steady rate of new and every time more stable and feature rich releases. It's that vBulletin really gives you the best foundation to build your site arround it as you really really wish.

After contracting the Cloud service I … After contracting the Cloud service I was able to notice the only available version didn't have a supported and/or third party translation to Brazilian Portuguese. It wasn't 2 hours after confirming the purchase, I tried calling back but wouldn't get my phone calls answered (funny enough, they would answer almost immediately when I was having problems with the purchase part). After insisting, Joshua G. (vBulletin Sales & Account Support), picked up the phone. He was very rude due to my constant calls, saying they were unnecessary. He proceeded to say that I wasn't eligible for a refund and that the request wasn't even negotiable. I know the company is not breaking any laws or rights, but I would NEVER recommend it to anyone. Worst customer service I ever had from a company in the U.S. I had much better results with their main competitor.

Everything Is Broken Everything is broken and made worse with each new "upgrade". They've purged the most helpful moderating tools and don't seem to be interested in fixing anything. Too bad, because it worked great until about three years ago.

Top forum software Excellent and clean software. Would highly recommend.

My forum is the lifeblood of my business and I picked VB5 - Don't know if I was wrong. I bought VB5 looked like a slick finished product, got expensive hosting, got it professionally installed. I spent a lot of money generating content, driving traffic and then in one instance my forum collapses. I panic - I kept my VB5 stock, did not change a thing, except for follow all instructions for updates. Now, I have to buy support packages to fix my problems. If you are not a technical person, and you expect VB5 to be an investment, it's not. It's a liability. It's better to use an older version of VB or another solution. VB5 needs another year of bug fixes or everyone needs to anti-up and start a class action. I work for a major auto company that has released cars that fell under class action. It just takes one motivated pissed off person who knows a lawyer or a pissed off VB customer that happens to be a lawyer - maybe it will bring down and bankrupt the company, and give rise to a better solution.