My forum is the lifeblood of my business and I picked VB5 - Don't know if I was wrong. I bought VB5 looked like a slick finished product, got expensive hosting, got it professionally installed. I spent a lot of money generating content, driving traffic and then in one instance my forum collapses. I panic - I kept my VB5 stock, did not change a thing, except for follow all instructions for updates. Now, I have to buy support packages to fix my problems. If you are not a technical person, and you expect VB5 to be an investment, it's not. It's a liability. It's better to use an older version of VB or another solution. VB5 needs another year of bug fixes or everyone needs to anti-up and start a class action. I work for a major auto company that has released cars that fell under class action. It just takes one motivated pissed off person who knows a lawyer or a pissed off VB customer that happens to be a lawyer - maybe it will bring down and bankrupt the company, and give rise to a better solution.

Buyer beware OK, let’s begin. I have been a fan of vb for a while and admittedly used their v3 and v4 suite pirated. Fast forward to a few months ago and I tried to purchase with everything including branding free and mobile using my discover card. It failed. After having my enterprise advocate call them to confirm the issue, but it failed even with PayPal I tried vbulletin 5 as a pirated version and it was a smoldering dumpster fire. I am autistic and therefore ABSOLUTELY REQUIRE CONSIDTRNCY else I have a meltdown and vb5 truly is not consistent for me, for my end users, for my staff, for no one

Bug ridden piece of software that will … Bug ridden piece of software that will drive you nuts trying to get it to work. Never get the mobile app add-on as it simply doesn't work at all. I've wasted so much time and energy on this software, a real regret.

Great! This forum software was just absolutely brilliant for my new company. It provided everything I wanted even more!

After contracting the Cloud service I … After contracting the Cloud service I was able to notice the only available version didn't have a supported and/or third party translation to Brazilian Portuguese. It wasn't 2 hours after confirming the purchase, I tried calling back but wouldn't get my phone calls answered (funny enough, they would answer almost immediately when I was having problems with the purchase part). After insisting, Joshua G. (vBulletin Sales & Account Support), picked up the phone. He was very rude due to my constant calls, saying they were unnecessary. He proceeded to say that I wasn't eligible for a refund and that the request wasn't even negotiable. I know the company is not breaking any laws or rights, but I would NEVER recommend it to anyone. Worst customer service I ever had from a company in the U.S. I had much better results with their main competitor.