Initially my connecting cable was not… Initially my connecting cable was not working (although the device itself was). I contacted customer service to ask for a new cable and they were prompt, polite and accommodating when replying. They sent me out a new device (which happy to say works perfectly!) and even sent me extra cleaning tablets to make up for the inconvenience. Very happy that I reached out and was received with such a forth coming attitude. More than happy to support small businesses, especially when they deserve it. Thanks again Ava (from customer services)

Confidence in the cleanliness of my retainer My retainers feel clean. They don’t look new but better than they used to. I feel much more confident putting them in my mouth at night.

I bought this product for my Invisalign… I bought this product for my Invisalign retainers. I did a lot of research on different brands. I chose Sonic Dental because it has the UV light to get rid of germs. My retainers had some stains and after using the very first time I noticed improvement. I kept using daily and after 2 weeks, my retainers look brand new! You cannot tell that they are over 10 years old. I have been using the cleaning tabs and I really like those. I would definitely recommend this company!

Awesome customer service & support I love my Sonic pod & got another for my sister. Sadly 1 had a problem but Ava in customer support promptly resolved it under the great warranty. I’m a very happy customer!

Cannot be used in a bathroom! The unit is fitted with a 3 pin plug and not a 2 pin so it can’t be used in the bathroom. I contacted customer service and they are unable to supply a 2 pin plug so I requested a refund as the unit has not been used. Unfortunately the 100 day refund is a farce as it only stands if the box is unopened and the cellophane wrapper is intact. There is no information on the website about the type of plugs, customer service said it is my fault for having the ‘wrong’ plugs in my bathroom! Really disappointing service.