Nick Krol
GBMy Sonic Spa stopped working after a… My Sonic Spa stopped working after a few months and Ava in Customer Support was very helpful and ordered me a replacement, which arrived the next day. I have been very impressed. Thank you.
George
USTop notch customer service Top notch and very responsive customer service! After I mistakenly entered the incorrect address, Ava worked with me to get a new device shipped!
Mrs Rebekah Ellis
GBUnwanted Christmas Present I tried to return the dental spa as an unwanted Christmas gift. Between the 28th November and the 28th March I wrote countless emails, most ignored. The excuses were that they were busy, couldn’t print returns labels and finally when they gave me a Swindon address I was able to return the item. Radio silence followed regarding my refund and postage refund. I sent formal letters in an effort to resolve the problem. No response. On some good advice I contacted my bank and they will be disputing this with Sonic Dental’s bank. Trading standards have been informed of this issue via CAB.
Rachel Dervish
GBCannot be used in a bathroom! The unit is fitted with a 3 pin plug and not a 2 pin so it can’t be used in the bathroom. I contacted customer service and they are unable to supply a 2 pin plug so I requested a refund as the unit has not been used. Unfortunately the 100 day refund is a farce as it only stands if the box is unopened and the cellophane wrapper is intact. There is no information on the website about the type of plugs, customer service said it is my fault for having the ‘wrong’ plugs in my bathroom! Really disappointing service.
Phoenix AZ
USI bought this product for my Invisalign… I bought this product for my Invisalign retainers. I did a lot of research on different brands. I chose Sonic Dental because it has the UV light to get rid of germs. My retainers had some stains and after using the very first time I noticed improvement. I kept using daily and after 2 weeks, my retainers look brand new! You cannot tell that they are over 10 years old. I have been using the cleaning tabs and I really like those. I would definitely recommend this company!