Cannot be used in a bathroom! The unit is fitted with a 3 pin plug and not a 2 pin so it can’t be used in the bathroom. I contacted customer service and they are unable to supply a 2 pin plug so I requested a refund as the unit has not been used. Unfortunately the 100 day refund is a farce as it only stands if the box is unopened and the cellophane wrapper is intact. There is no information on the website about the type of plugs, customer service said it is my fault for having the ‘wrong’ plugs in my bathroom! Really disappointing service.

Unwanted Christmas Present I tried to return the dental spa as an unwanted Christmas gift. Between the 28th November and the 28th March I wrote countless emails, most ignored. The excuses were that they were busy, couldn’t print returns labels and finally when they gave me a Swindon address I was able to return the item. Radio silence followed regarding my refund and postage refund. I sent formal letters in an effort to resolve the problem. No response. On some good advice I contacted my bank and they will be disputing this with Sonic Dental’s bank. Trading standards have been informed of this issue via CAB.

Sonic dental cleaner The Sonic cleaner is really the best solution in my case for cleaning and maintaining my night bite guard. The first time, I used it, I doubled up on the treatment to ensure that it was completely clean. But after that the 3 or 5 minute procedure is enough. Really good product.

Commitment to resolving an issue with… Commitment to resolving an issue with the company’s ordering platform. Timely responses to queries and problem solving, in an endeavour to resolve an issue which is possibly outside of the control of the company itself. Thanks Ava.

Works well and quick/helpful support team Works as described and the support team was quick to respond to my questions (I couldn’t figure out how to use it lol). I’d like it more if the bowl for water could be removed to dump the water because it’s a minor inconvenience to unplug it to move it across the bathroom to dump the water. Otherwise I’m very happy with it and use it for my night-guard and retainers. Thanks!