Works well! Took a while to get it due to backlog in shipping but worked well out of the box - my kind of gross nightguard I've used for years is much less gross, and when I replace it will be able to keep it cleaner from the start. It's not going to do miracles but it's cleaner than it's been in years.

Initially my connecting cable was not… Initially my connecting cable was not working (although the device itself was). I contacted customer service to ask for a new cable and they were prompt, polite and accommodating when replying. They sent me out a new device (which happy to say works perfectly!) and even sent me extra cleaning tablets to make up for the inconvenience. Very happy that I reached out and was received with such a forth coming attitude. More than happy to support small businesses, especially when they deserve it. Thanks again Ava (from customer services)

Cannot be used in a bathroom! The unit is fitted with a 3 pin plug and not a 2 pin so it can’t be used in the bathroom. I contacted customer service and they are unable to supply a 2 pin plug so I requested a refund as the unit has not been used. Unfortunately the 100 day refund is a farce as it only stands if the box is unopened and the cellophane wrapper is intact. There is no information on the website about the type of plugs, customer service said it is my fault for having the ‘wrong’ plugs in my bathroom! Really disappointing service.

So Far So Good I've had the device for a few weeks and it's making a huge difference in the staining of my mouth guard. I've been using the 5 minute setting and only used a cleaning tablet once, which was a big reason I purchased the unit to begin with. Some reviews complained that its loud but I expected much worse and it's only for a few minutes.

First class customer service First class customer service. Reported my Sonic Spa wasn't working and in less than a week had received a replacement. Was kept informed throughout. Very impressed.