Unwanted Christmas Present I tried to return the dental spa as an unwanted Christmas gift. Between the 28th November and the 28th March I wrote countless emails, most ignored. The excuses were that they were busy, couldn’t print returns labels and finally when they gave me a Swindon address I was able to return the item. Radio silence followed regarding my refund and postage refund. I sent formal letters in an effort to resolve the problem. No response. On some good advice I contacted my bank and they will be disputing this with Sonic Dental’s bank. Trading standards have been informed of this issue via CAB.

Top notch customer service Top notch and very responsive customer service! After I mistakenly entered the incorrect address, Ava worked with me to get a new device shipped!

Works well and quick/helpful support team Works as described and the support team was quick to respond to my questions (I couldn’t figure out how to use it lol). I’d like it more if the bowl for water could be removed to dump the water because it’s a minor inconvenience to unplug it to move it across the bathroom to dump the water. Otherwise I’m very happy with it and use it for my night-guard and retainers. Thanks!

First class customer service First class customer service. Reported my Sonic Spa wasn't working and in less than a week had received a replacement. Was kept informed throughout. Very impressed.

Initially my connecting cable was not… Initially my connecting cable was not working (although the device itself was). I contacted customer service to ask for a new cable and they were prompt, polite and accommodating when replying. They sent me out a new device (which happy to say works perfectly!) and even sent me extra cleaning tablets to make up for the inconvenience. Very happy that I reached out and was received with such a forth coming attitude. More than happy to support small businesses, especially when they deserve it. Thanks again Ava (from customer services)