Unwanted Christmas Present I tried to return the dental spa as an unwanted Christmas gift. Between the 28th November and the 28th March I wrote countless emails, most ignored. The excuses were that they were busy, couldn’t print returns labels and finally when they gave me a Swindon address I was able to return the item. Radio silence followed regarding my refund and postage refund. I sent formal letters in an effort to resolve the problem. No response. On some good advice I contacted my bank and they will be disputing this with Sonic Dental’s bank. Trading standards have been informed of this issue via CAB.

So Far So Good I've had the device for a few weeks and it's making a huge difference in the staining of my mouth guard. I've been using the 5 minute setting and only used a cleaning tablet once, which was a big reason I purchased the unit to begin with. Some reviews complained that its loud but I expected much worse and it's only for a few minutes.

sonic stream I love the cleaning machine. Gets my invisalign retainer and my mouth guard spotless. I ordered the Sonic Stream and was not crazy about, so I wrote to Sonic. Ava answered promptly and was gracious enough to even have me keep it and give it another try but also refund me. Thank you, Ava!!!!!

Top notch customer service Top notch and very responsive customer service! After I mistakenly entered the incorrect address, Ava worked with me to get a new device shipped!

My Sonic Spa stopped working after a… My Sonic Spa stopped working after a few months and Ava in Customer Support was very helpful and ordered me a replacement, which arrived the next day. I have been very impressed. Thank you.