dayna vogt
GBAwesome customer service & support I love my Sonic pod & got another for my sister. Sadly 1 had a problem but Ava in customer support promptly resolved it under the great warranty. I’m a very happy customer!
taylor ferguson
AUInitially my connecting cable was not… Initially my connecting cable was not working (although the device itself was). I contacted customer service to ask for a new cable and they were prompt, polite and accommodating when replying. They sent me out a new device (which happy to say works perfectly!) and even sent me extra cleaning tablets to make up for the inconvenience. Very happy that I reached out and was received with such a forth coming attitude. More than happy to support small businesses, especially when they deserve it. Thanks again Ava (from customer services)
Jamjaaa
GBLove it Love it! Does exactly what it promises
Julie Harkus
GBFirst class customer service First class customer service. Reported my Sonic Spa wasn't working and in less than a week had received a replacement. Was kept informed throughout. Very impressed.
Rachel Dervish
GBCannot be used in a bathroom! The unit is fitted with a 3 pin plug and not a 2 pin so it can’t be used in the bathroom. I contacted customer service and they are unable to supply a 2 pin plug so I requested a refund as the unit has not been used. Unfortunately the 100 day refund is a farce as it only stands if the box is unopened and the cellophane wrapper is intact. There is no information on the website about the type of plugs, customer service said it is my fault for having the ‘wrong’ plugs in my bathroom! Really disappointing service.