Commitment to resolving an issue with… Commitment to resolving an issue with the company’s ordering platform. Timely responses to queries and problem solving, in an endeavour to resolve an issue which is possibly outside of the control of the company itself. Thanks Ava.

Unwanted Christmas Present I tried to return the dental spa as an unwanted Christmas gift. Between the 28th November and the 28th March I wrote countless emails, most ignored. The excuses were that they were busy, couldn’t print returns labels and finally when they gave me a Swindon address I was able to return the item. Radio silence followed regarding my refund and postage refund. I sent formal letters in an effort to resolve the problem. No response. On some good advice I contacted my bank and they will be disputing this with Sonic Dental’s bank. Trading standards have been informed of this issue via CAB.

sonic stream I love the cleaning machine. Gets my invisalign retainer and my mouth guard spotless. I ordered the Sonic Stream and was not crazy about, so I wrote to Sonic. Ava answered promptly and was gracious enough to even have me keep it and give it another try but also refund me. Thank you, Ava!!!!!

The sonic dental pro is a game chabgrr The sonic dental pro dramatically improved how clean my sleep appliance gets each time it is cleaned. I was amazed how much vibration and cleaning tablets combination help to get my appliance cleaner.

Like new again ✨ YAAAAY it’s arrived!!!! Delays to dispatch were not well communicated, however my Sonic Spa has now arrived, and as promised - IT IS BRILLIANT 🤩 Thank you for adding a surprise gift to make amends for the delays. My retainers are like new again and the product is super easy to use!