Unwanted Christmas Present I tried to return the dental spa as an unwanted Christmas gift. Between the 28th November and the 28th March I wrote countless emails, most ignored. The excuses were that they were busy, couldn’t print returns labels and finally when they gave me a Swindon address I was able to return the item. Radio silence followed regarding my refund and postage refund. I sent formal letters in an effort to resolve the problem. No response. On some good advice I contacted my bank and they will be disputing this with Sonic Dental’s bank. Trading standards have been informed of this issue via CAB.

Ava was quick with her responses to me Ava was quick with her responses to me. She was excellent to work with and she dealt professionally with my problem. I’m a very satisfied customer.

Cannot be used in a bathroom! The unit is fitted with a 3 pin plug and not a 2 pin so it can’t be used in the bathroom. I contacted customer service and they are unable to supply a 2 pin plug so I requested a refund as the unit has not been used. Unfortunately the 100 day refund is a farce as it only stands if the box is unopened and the cellophane wrapper is intact. There is no information on the website about the type of plugs, customer service said it is my fault for having the ‘wrong’ plugs in my bathroom! Really disappointing service.

Top notch customer service Top notch and very responsive customer service! After I mistakenly entered the incorrect address, Ava worked with me to get a new device shipped!

First class customer service First class customer service. Reported my Sonic Spa wasn't working and in less than a week had received a replacement. Was kept informed throughout. Very impressed.