Unwanted Christmas Present I tried to return the dental spa as an unwanted Christmas gift. Between the 28th November and the 28th March I wrote countless emails, most ignored. The excuses were that they were busy, couldn’t print returns labels and finally when they gave me a Swindon address I was able to return the item. Radio silence followed regarding my refund and postage refund. I sent formal letters in an effort to resolve the problem. No response. On some good advice I contacted my bank and they will be disputing this with Sonic Dental’s bank. Trading standards have been informed of this issue via CAB.

Commitment to resolving an issue with… Commitment to resolving an issue with the company’s ordering platform. Timely responses to queries and problem solving, in an endeavour to resolve an issue which is possibly outside of the control of the company itself. Thanks Ava.

Sonic dental cleaner The Sonic cleaner is really the best solution in my case for cleaning and maintaining my night bite guard. The first time, I used it, I doubled up on the treatment to ensure that it was completely clean. But after that the 3 or 5 minute procedure is enough. Really good product.

It works! I was very skeptical this device would work on my Invisalign retainers. We all know how much they can get after several uses…but, the Sonic Dental Pod worked like a charm to get them back to their original brilliance!

Initially my connecting cable was not… Initially my connecting cable was not working (although the device itself was). I contacted customer service to ask for a new cable and they were prompt, polite and accommodating when replying. They sent me out a new device (which happy to say works perfectly!) and even sent me extra cleaning tablets to make up for the inconvenience. Very happy that I reached out and was received with such a forth coming attitude. More than happy to support small businesses, especially when they deserve it. Thanks again Ava (from customer services)