When I encountered a minor issue with my electric When I encountered a minor issue with my electric bicycle shortly after delivery, the customer service team immediately stepped in to assist. They guided me through the process of troubleshooting the problem and, when it couldn't be resolved remotely, they offered to reimburse the repair costs at my local bike shop. The reimbursement was processed swiftly.

My delivery was delayed and my glass… My delivery was delayed and my glass display screen was cracked when I took it out of the box . I paid $549.00 of my hard earned money for that e bike only to be delivered with damage I want you to send me a new glass display screen

I feel completely ripped off by this… I feel completely ripped off by this store. It hurts me to my core. We saved up enough money to get a double battery e-bike from ridefaboard, we need extra wheels to pick our children up while one adult worked. The bike came so broken, no owners manual, no instructions, the pegs were busted in half. Those are problems I can put aside. The motor will not spin the wheel. So it’s just a heavy bike. This shop (if it’s even real) has just sent me a few short emails. No solutions,no apology, just one word emails. I urge you if you value you’re hard earned money, do not get ripped off like I did. The lesson is, customer service is dead, and if you work hard for your money to feed your family, buy from a real dealer.

Order not received I have not received my order. It is now 7 days and still, nothing.

Delivery was little late and fixing the… Delivery was little late and fixing the bike took long time and the instruction were confusing ( not clear) finally I had to go to professional help.