Overall, happy with Ecwid. Overall, I like the platform. I use the Venture plan and use Ecwid only for processing payments, I use a custom website for my business. I do find that they tend to nickel and dime for extra features/reports and are lacking some features that I could use but for the price, I am content.

The perfect companion for your business Ecwid is a great platform with a serviceable free plan that easily upgradable to pay plan at your need. The service is fully customisable with the free plan already offering interesting features. The custmer service answer quickly always offering you solutions to your problems. A business plan entusiast.

Exceptional Customer Service from ECWID! I've been using ECWID for some time now, and I must say, their customer service is truly outstanding. From the moment I reached out with a query, they've consistently demonstrated a level of professionalism and friendliness that's rare to find. What sets them apart is their willingness to go above and beyond to resolve any issue, even those beyond their immediate scope. Whether it's a technical hiccup or a question about optimizing my store, they handle it with expertise and a customer-first attitude. It's evident they genuinely care about their users' experience.

Complicated and minimized functions Ecwid has managed to make e-commerce so terribly limited and complicated. It is incomplete, and functions that should be given are not available. I have built 100+ e-commerce sites myself, but even so, with every new process I have to contact their customer service, it is however very good, nice and helpful which deserves the stars I give.

Find an other platform to sell on e-commerce! ! It was quite easy to build my store. However, at my plan, which is The "ventutra" plan, they only allow you 100 pictures or products. Which, is fine. What is not fine is that on this plan there's no abandoned carts app unless you change your plan to the higher plan. Which is an extra $15.00US a month. Also any other app like a currency app is extra. And most app you can't use unless you upgrade. Now, they are charging more per month. If you want to leave during your paid year, they don't give you a refund. That kind of sucks. The BUY button did not connect you anywhere, so your customers couldn't even you buy if they wanted to. It sucks...