Elements of their platform don't work… Elements of their platform don't work and they estimate a bug fix of at least a month to fix. Really poor communication. Meant to have 24/7 live chat but totally misleading as there is no live chat available half the time and it just sends an email instead. I'm losing sales and customers because of the ineptitude of Ecwid. It seems user friendly enough at first but there are too many bug issues for me that affect sales and they aren't resolved in a timely way. Also does not integrate with Royal Mail Click and Drop. They could be so much better as the platform really does seem quite useable but things constantly keep going wrong. Would not renew my subscription. Just such a pain as I spent so long setting my shop up.

I love using Ecwid! I love using Ecwid! Only challenge is how to make bulk sale for more than one item, but great tools, easy shipping integrations (I’m in Canada), and fair costs. Great app, easy to use. Makes everything easier! 🙌

Effortless Sales Management: A Review of Ecwid's Exceptional Platform Ecwid has truly revolutionised my sales management experience. The platform's user-friendly interface makes it effortless to navigate and manage my business on the go. What truly sets Ecwid apart is its exceptional customer engagement features, which streamline communication and make addressing inquiries a seamless process. I wholeheartedly recommend Ecwid to any budding entrepreneur or established business seeking a top-notch sales management solution.

One of the worst One of the worst, I took their basic plan of $19, and once I am done setting up store, I received an email that package is revised to $25, I change my plan to suspension plan which is $5 per month with all data, and next day received an email saying that it is revised to $10 per month, I am thinking of ending this and switching to shopify otherwise every new day, they keep increasing charges.

The perfect companion for your business Ecwid is a great platform with a serviceable free plan that easily upgradable to pay plan at your need. The service is fully customisable with the free plan already offering interesting features. The custmer service answer quickly always offering you solutions to your problems. A business plan entusiast.