Bad Billing Practices and non-existing customer support - Not a big fan of the product. I rejected an upsell option and a month later i see my account is being charged twice. I was originally given a lower price plan when i joined and i was told i'd be grandfathered into that plan. However, Filepicker started charging me for the price changes even for much older billing periods when the price was low. - When i tried to cancel the service, they right away removed access to the files previously uploaded.

Poor cropping options and urls. Our main issue has been using the images, the cropping api is a poor substitute for having control over your own images. Poor mobile experience. It would also be useful to have full control over the url that is given out on the links (even if it just says not file picker).

Great potential, needs some fleshing out The acquisition aspects of filepicker are great, and my team is happy about the speed with which I was able to allow our users to incorporate Instagram and their ilk. However, I've had slow response from service, often taking several days to get a response since it had to go to the engineers (seems there's a breakdown in that process). The file service and conversions functions are still too limited. I don't mind having to securely sign my API calls, but having to sign query string file conversions is... odd. Cloudinary got around it with their preset system, and better permission management. As is, I'll likely have to use filepicker to send to s3, then have cloudinary grab the s3 links, which is hardly an efficient methodology and involves 3 services just to display images.

Reliable product, but is changing their pricing model towards something we don't need. We signed up to use InkFilePicker for the picture uploading and storing and it works amazingly! Unfortunately when I last looked to increase our plan with them it appears they have modeled their prices to be more inline with their File uploading competitors. We don't need the cost and overhead of a full file uploading client. We just want to continue utilizing your awesome picture uploading plugin.

New Customers, But All Good So Far As relatively new users of Filepicker, we haven't had a huge number of interactions so far. I do feel that the security features could be simplified, and there are a good few features that I hope might be added over time. More code samples would be good, because the integration is actually quite simple once you figure out how. But I can say that Filepicker has solved a significant issue for us in working with files, and the few times we had questions we received relatively timely support. I would recommend Filepicker.