The backbone of our whole customer relation operation Intercom is the backbone of our whole customer relation operation. We use it to communicate, on-board, and support our users. It is an overall great product but it still suffers from some small UX glitches. You can find yourself looking at stale data in the UI and losing work to some misplaced clicks.

Intercom is a really powerful and… Intercom is a really powerful and feature rich application. Intercom has allowed us to change how we interact with customers and reduce phones with chat and email transactions to increase our level of output. It has also allowed us to create self help features for our customers. Now we can provide customers with assistance during our off hours.

Amazing improvements to the help center… Amazing improvements to the help center (articles). I'm in charge of keeping all of our articles (writing, updates, etc). Intercom has been making lots of changes to the interface recently that makes my job easier! * Note call out boxes (with COLOR) * tables (formatting, resizing columns, color) * new headers 3 and 4 * "chapters" on the right when you are reading an articles * ability to hide the author (so it's not my name/face everywhere) * more levels within collections They just keep making tiny tweaks that make a HUGE difference!

awesome product - ridiculous pricing It's an awesome product that literally covers every aspect of customer engagement with your app but their pricing model is ridiculously: - intransparent - expensive (but like extreme) - volatile (they've changed their model like over 200 times) No matter how great the product, these guys will run into a wall at some point by treating their customers like this.

Best Ever It was a great experience having and using this type of communication, especially for business purposes. I would like to say that Intercom made it easier for us to do our work faster.