Jose Alberto - Arcadina
ESIntercom it's a very useful tool Intercom it's a very useful tool for us. Plenty of good options. But I can't give five stars because some basic functionalities are only available increasing the price. For example: a basic dashboard for support management. If we need more advanced then we will pay for it, but an elementary and basic dashboard for the support team I think must be included on the price.
Adam Khan
GBPoor interview process Poor interview process, do not get back to you unless you reach out yourself. Nice way to leave candidates hanging!
DeltaEcho
DETransparent way to add custom responds… Transparent way to add custom responds automatically. The way of sorting the cases is not optimized as well. But globally, it's a good tool.
Vico
FRWe used to be fan of Intercom We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)
Syd Tanael
AUIntercom number one! All in all experience is good but just a lil bit delays from the notification and the actual message.