Intercom

2nd Street 55, 94105, San Francisco, United States
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3.05
Based on 20 Reviews

5

30.00%

4

25.00%

3

5.00%

2

0.00%

1

40.00%
About Intercom

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. in one easy-to-use platform.

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Abraham
CO

Charging outrageous amounts for tools… Charging outrageous amounts for tools that are needed in small companies, and the platform is full of glitches, malfunctions, slowdowns, if I found something better for my company I would absolutely move right away. Plus, the android app is simple rubbish, unusable. The response from Intercom is generic, does not engage the exact things I'm pointing, they're crazy charging what they're charging and not offering modular ways for clients to build their own plans, as I might need some stuff from the expensive plan but not the remaining 98% of features. They're simply blindly hungry.

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DeltaEcho
DE

Transparent way to add custom responds… Transparent way to add custom responds automatically. The way of sorting the cases is not optimized as well. But globally, it's a good tool.

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Keith P
GB

Poor Support, Breaks their own terms of service During the sales process we were promised integration with our CRM (Dynamics 365) but then after signing up found out that it does not exist. But really what makes this one star is Intercom's horrible customer support. Their team takes anywhere from 1 week to over 1.5 months to reply to requests. Additionally, we requested our contract not to auto-renew but they did anyway and will not honor their own terms of service.

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Rob Holmes
NZ

Easy to set up. Big impact immediately. We set up our Rippl chatbot using Intercom in only a few hours, and it has handled many thousands of conversations with users so far. There are plenty of guides and tutorials. Adding it to our landing page was easy as we only needed to add a few lines of code. We are now able to focus on handling the complicated questions that really need human answers.

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Adam Khan
GB

Poor interview process Poor interview process, do not get back to you unless you reach out yourself. Nice way to leave candidates hanging!

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