There has been complete silence from the sales team. The product seems pretty cool... The problem is, I will never know because, since a serious call with someone from the sales team, I haven't heard anything back. I have reached out multiple times because we were interested in implementing the tool internally, but apparently, our company is not interesting enough for them. It's a shame...

Amazing improvements to the help center… Amazing improvements to the help center (articles). I'm in charge of keeping all of our articles (writing, updates, etc). Intercom has been making lots of changes to the interface recently that makes my job easier! * Note call out boxes (with COLOR) * tables (formatting, resizing columns, color) * new headers 3 and 4 * "chapters" on the right when you are reading an articles * ability to hide the author (so it's not my name/face everywhere) * more levels within collections They just keep making tiny tweaks that make a HUGE difference!

Good Knowledge Base. It would benefit from additional editing capabilities. I write articles for a system KB, and Intercom gives our users an easy way to access that content without leaving our application UI. I just wish some more editing/formatting improvements were introduced. E.g., table cells can't be easily aligned, or the posts (pop-up messages) don't display exactly how you anticipated while writing the draft, for example, if you add some extra lines to distribute the content, those are not always added when the message appears.

Intercom number one! All in all experience is good but just a lil bit delays from the notification and the actual message.

Best Ever It was a great experience having and using this type of communication, especially for business purposes. I would like to say that Intercom made it easier for us to do our work faster.