Transparent way to add custom responds… Transparent way to add custom responds automatically. The way of sorting the cases is not optimized as well. But globally, it's a good tool.

awesome product - ridiculous pricing It's an awesome product that literally covers every aspect of customer engagement with your app but their pricing model is ridiculously: - intransparent - expensive (but like extreme) - volatile (they've changed their model like over 200 times) No matter how great the product, these guys will run into a wall at some point by treating their customers like this.

Intercom is a great tool but their… Intercom is a great tool but their sales practices are questionable. They are not transparent, it's very difficult to understand the actual cost of their services and they do everything they can to charge you extras even when you do not use them. It's a shame that they act this way because they will lose their customer base at some point, considering extra costs can add up real quick and for no reason on the customer's point of view.

We used to be fan of Intercom We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)

Use to use the product but the charges… Use to use the product but the charges for this platform is super outrageous. These guys use to be fair with their pricing but now they want to rip you off for every API request.