Best Ever It was a great experience having and using this type of communication, especially for business purposes. I would like to say that Intercom made it easier for us to do our work faster.

Transparent way to add custom responds… Transparent way to add custom responds automatically. The way of sorting the cases is not optimized as well. But globally, it's a good tool.

The backbone of our whole customer relation operation Intercom is the backbone of our whole customer relation operation. We use it to communicate, on-board, and support our users. It is an overall great product but it still suffers from some small UX glitches. You can find yourself looking at stale data in the UI and losing work to some misplaced clicks.

Poor interview process Poor interview process, do not get back to you unless you reach out yourself. Nice way to leave candidates hanging!

Good Knowledge Base. It would benefit from additional editing capabilities. I write articles for a system KB, and Intercom gives our users an easy way to access that content without leaving our application UI. I just wish some more editing/formatting improvements were introduced. E.g., table cells can't be easily aligned, or the posts (pop-up messages) don't display exactly how you anticipated while writing the draft, for example, if you add some extra lines to distribute the content, those are not always added when the message appears.