Transparent way to add custom responds… Transparent way to add custom responds automatically. The way of sorting the cases is not optimized as well. But globally, it's a good tool.

Charging outrageous amounts for tools… Charging outrageous amounts for tools that are needed in small companies, and the platform is full of glitches, malfunctions, slowdowns, if I found something better for my company I would absolutely move right away. Plus, the android app is simple rubbish, unusable. The response from Intercom is generic, does not engage the exact things I'm pointing, they're crazy charging what they're charging and not offering modular ways for clients to build their own plans, as I might need some stuff from the expensive plan but not the remaining 98% of features. They're simply blindly hungry.

Intercom is a really powerful and… Intercom is a really powerful and feature rich application. Intercom has allowed us to change how we interact with customers and reduce phones with chat and email transactions to increase our level of output. It has also allowed us to create self help features for our customers. Now we can provide customers with assistance during our off hours.

Intercom is a great tool but their… Intercom is a great tool but their sales practices are questionable. They are not transparent, it's very difficult to understand the actual cost of their services and they do everything they can to charge you extras even when you do not use them. It's a shame that they act this way because they will lose their customer base at some point, considering extra costs can add up real quick and for no reason on the customer's point of view.

Best Ever It was a great experience having and using this type of communication, especially for business purposes. I would like to say that Intercom made it easier for us to do our work faster.