Good Knowledge Base. It would benefit from additional editing capabilities. I write articles for a system KB, and Intercom gives our users an easy way to access that content without leaving our application UI. I just wish some more editing/formatting improvements were introduced. E.g., table cells can't be easily aligned, or the posts (pop-up messages) don't display exactly how you anticipated while writing the draft, for example, if you add some extra lines to distribute the content, those are not always added when the message appears.

Transparent way to add custom responds… Transparent way to add custom responds automatically. The way of sorting the cases is not optimized as well. But globally, it's a good tool.

Best Ever It was a great experience having and using this type of communication, especially for business purposes. I would like to say that Intercom made it easier for us to do our work faster.

Intercom number one! All in all experience is good but just a lil bit delays from the notification and the actual message.

There has been complete silence from the sales team. The product seems pretty cool... The problem is, I will never know because, since a serious call with someone from the sales team, I haven't heard anything back. I have reached out multiple times because we were interested in implementing the tool internally, but apparently, our company is not interesting enough for them. It's a shame...