Intercom

2nd Street 55, 94105, San Francisco, United States
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3.05
Based on 20 Reviews

5

30.00%

4

25.00%

3

5.00%

2

0.00%

1

40.00%
About Intercom

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. in one easy-to-use platform.

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Syd Tanael
AU

Intercom number one! All in all experience is good but just a lil bit delays from the notification and the actual message.

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Adam Khan
GB

Poor interview process Poor interview process, do not get back to you unless you reach out yourself. Nice way to leave candidates hanging!

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Creusot Quentin
FR

There has been complete silence from the sales team. The product seems pretty cool... The problem is, I will never know because, since a serious call with someone from the sales team, I haven't heard anything back. I have reached out multiple times because we were interested in implementing the tool internally, but apparently, our company is not interesting enough for them. It's a shame...

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Savvy Krishnan
IN

Intuitive user interface and features Intuitive user interface and features. One feedback is that when the email subject is big and I type the response, the space to read the email body becomes very small, making it very difficult to read the body of the email. It would be very helpful if you could make it bigger,

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Antonio BolaƱos Pineda
MX

Good Knowledge Base. It would benefit from additional editing capabilities. I write articles for a system KB, and Intercom gives our users an easy way to access that content without leaving our application UI. I just wish some more editing/formatting improvements were introduced. E.g., table cells can't be easily aligned, or the posts (pop-up messages) don't display exactly how you anticipated while writing the draft, for example, if you add some extra lines to distribute the content, those are not always added when the message appears.

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