Best Ever It was a great experience having and using this type of communication, especially for business purposes. I would like to say that Intercom made it easier for us to do our work faster.

Good Knowledge Base. It would benefit from additional editing capabilities. I write articles for a system KB, and Intercom gives our users an easy way to access that content without leaving our application UI. I just wish some more editing/formatting improvements were introduced. E.g., table cells can't be easily aligned, or the posts (pop-up messages) don't display exactly how you anticipated while writing the draft, for example, if you add some extra lines to distribute the content, those are not always added when the message appears.

The backbone of our whole customer relation operation Intercom is the backbone of our whole customer relation operation. We use it to communicate, on-board, and support our users. It is an overall great product but it still suffers from some small UX glitches. You can find yourself looking at stale data in the UI and losing work to some misplaced clicks.

Intuitive user interface and features Intuitive user interface and features. One feedback is that when the email subject is big and I type the response, the space to read the email body becomes very small, making it very difficult to read the body of the email. It would be very helpful if you could make it bigger,

Very good software and easy to use Very good software, this CRM that actually offers nice features (series, bot, articles, reports and much more), and it is easy to use. I really love the fact that users can rate our team, their feedback is precious! Intercom team is always nice, polite and willing to help. I don't have any complaint, but I am not so experienced as an Itercom user which is why I didn't rate 5 stars.