Poor interview process Poor interview process, do not get back to you unless you reach out yourself. Nice way to leave candidates hanging!

Transparent way to add custom responds… Transparent way to add custom responds automatically. The way of sorting the cases is not optimized as well. But globally, it's a good tool.

Intercom is a really powerful and… Intercom is a really powerful and feature rich application. Intercom has allowed us to change how we interact with customers and reduce phones with chat and email transactions to increase our level of output. It has also allowed us to create self help features for our customers. Now we can provide customers with assistance during our off hours.

awesome product - ridiculous pricing It's an awesome product that literally covers every aspect of customer engagement with your app but their pricing model is ridiculously: - intransparent - expensive (but like extreme) - volatile (they've changed their model like over 200 times) No matter how great the product, these guys will run into a wall at some point by treating their customers like this.

Intercom is a great tool but their… Intercom is a great tool but their sales practices are questionable. They are not transparent, it's very difficult to understand the actual cost of their services and they do everything they can to charge you extras even when you do not use them. It's a shame that they act this way because they will lose their customer base at some point, considering extra costs can add up real quick and for no reason on the customer's point of view.