Intercom is a really powerful and… Intercom is a really powerful and feature rich application. Intercom has allowed us to change how we interact with customers and reduce phones with chat and email transactions to increase our level of output. It has also allowed us to create self help features for our customers. Now we can provide customers with assistance during our off hours.

Poor Support, Breaks their own terms of service During the sales process we were promised integration with our CRM (Dynamics 365) but then after signing up found out that it does not exist. But really what makes this one star is Intercom's horrible customer support. Their team takes anywhere from 1 week to over 1.5 months to reply to requests. Additionally, we requested our contract not to auto-renew but they did anyway and will not honor their own terms of service.

Best Ever It was a great experience having and using this type of communication, especially for business purposes. I would like to say that Intercom made it easier for us to do our work faster.

Poor interview process Poor interview process, do not get back to you unless you reach out yourself. Nice way to leave candidates hanging!

Intercom it's a very useful tool Intercom it's a very useful tool for us. Plenty of good options. But I can't give five stars because some basic functionalities are only available increasing the price. For example: a basic dashboard for support management. If we need more advanced then we will pay for it, but an elementary and basic dashboard for the support team I think must be included on the price.