Intercom number one! All in all experience is good but just a lil bit delays from the notification and the actual message.

Best Ever It was a great experience having and using this type of communication, especially for business purposes. I would like to say that Intercom made it easier for us to do our work faster.

Pricing is designed by scam artists I trusted Intercom for years. But when you investigate the invoices, you will find hidden charges. The best one is where they link pricing to the term 'active users'. In the small print, they write their own definition of 'active users' which includes non-active users from 90 days ago! These are the pricing tactics of true scam artists. For example, If you have 200 chats this month with no other messages sent. But you sent 1 email campaign 90 days ago to 5800 people. They will charge you the rate for 6000 'active' users for the current month. Buyer beware, as it is very difficult to stop using Intercom once you have integrated into your business. We have finally decided to bite the bullet and move to another tool at less than 20% of the cost.

The backbone of our whole customer relation operation Intercom is the backbone of our whole customer relation operation. We use it to communicate, on-board, and support our users. It is an overall great product but it still suffers from some small UX glitches. You can find yourself looking at stale data in the UI and losing work to some misplaced clicks.

Intuitive user interface and features Intuitive user interface and features. One feedback is that when the email subject is big and I type the response, the space to read the email body becomes very small, making it very difficult to read the body of the email. It would be very helpful if you could make it bigger,