Intercom is a really powerful and… Intercom is a really powerful and feature rich application. Intercom has allowed us to change how we interact with customers and reduce phones with chat and email transactions to increase our level of output. It has also allowed us to create self help features for our customers. Now we can provide customers with assistance during our off hours.

Charging outrageous amounts for tools… Charging outrageous amounts for tools that are needed in small companies, and the platform is full of glitches, malfunctions, slowdowns, if I found something better for my company I would absolutely move right away. Plus, the android app is simple rubbish, unusable. The response from Intercom is generic, does not engage the exact things I'm pointing, they're crazy charging what they're charging and not offering modular ways for clients to build their own plans, as I might need some stuff from the expensive plan but not the remaining 98% of features. They're simply blindly hungry.

Intercom number one! All in all experience is good but just a lil bit delays from the notification and the actual message.

Easy to set up. Big impact immediately. We set up our Rippl chatbot using Intercom in only a few hours, and it has handled many thousands of conversations with users so far. There are plenty of guides and tutorials. Adding it to our landing page was easy as we only needed to add a few lines of code. We are now able to focus on handling the complicated questions that really need human answers.

Good Knowledge Base. It would benefit from additional editing capabilities. I write articles for a system KB, and Intercom gives our users an easy way to access that content without leaving our application UI. I just wish some more editing/formatting improvements were introduced. E.g., table cells can't be easily aligned, or the posts (pop-up messages) don't display exactly how you anticipated while writing the draft, for example, if you add some extra lines to distribute the content, those are not always added when the message appears.