Intercom

2nd Street 55, 94105, San Francisco, United States
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3.05
Based on 20 Reviews

5

30.00%

4

25.00%

3

5.00%

2

0.00%

1

40.00%
About Intercom

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. in one easy-to-use platform.

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DeltaEcho
DE

Transparent way to add custom responds… Transparent way to add custom responds automatically. The way of sorting the cases is not optimized as well. But globally, it's a good tool.

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Savvy Krishnan
IN

Intuitive user interface and features Intuitive user interface and features. One feedback is that when the email subject is big and I type the response, the space to read the email body becomes very small, making it very difficult to read the body of the email. It would be very helpful if you could make it bigger,

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Nicolas Vanhove
FR

Intercom is a great tool but their… Intercom is a great tool but their sales practices are questionable. They are not transparent, it's very difficult to understand the actual cost of their services and they do everything they can to charge you extras even when you do not use them. It's a shame that they act this way because they will lose their customer base at some point, considering extra costs can add up real quick and for no reason on the customer's point of view.

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Jose Alberto - Arcadina
ES

Intercom it's a very useful tool Intercom it's a very useful tool for us. Plenty of good options. But I can't give five stars because some basic functionalities are only available increasing the price. For example: a basic dashboard for support management. If we need more advanced then we will pay for it, but an elementary and basic dashboard for the support team I think must be included on the price.

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Rob Holmes
NZ

Easy to set up. Big impact immediately. We set up our Rippl chatbot using Intercom in only a few hours, and it has handled many thousands of conversations with users so far. There are plenty of guides and tutorials. Adding it to our landing page was easy as we only needed to add a few lines of code. We are now able to focus on handling the complicated questions that really need human answers.

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