Transparent way to add custom responds… Transparent way to add custom responds automatically. The way of sorting the cases is not optimized as well. But globally, it's a good tool.

Best Ever It was a great experience having and using this type of communication, especially for business purposes. I would like to say that Intercom made it easier for us to do our work faster.

Amazing improvements to the help center… Amazing improvements to the help center (articles). I'm in charge of keeping all of our articles (writing, updates, etc). Intercom has been making lots of changes to the interface recently that makes my job easier! * Note call out boxes (with COLOR) * tables (formatting, resizing columns, color) * new headers 3 and 4 * "chapters" on the right when you are reading an articles * ability to hide the author (so it's not my name/face everywhere) * more levels within collections They just keep making tiny tweaks that make a HUGE difference!

Charging outrageous amounts for tools… Charging outrageous amounts for tools that are needed in small companies, and the platform is full of glitches, malfunctions, slowdowns, if I found something better for my company I would absolutely move right away. Plus, the android app is simple rubbish, unusable. The response from Intercom is generic, does not engage the exact things I'm pointing, they're crazy charging what they're charging and not offering modular ways for clients to build their own plans, as I might need some stuff from the expensive plan but not the remaining 98% of features. They're simply blindly hungry.

awesome product - ridiculous pricing It's an awesome product that literally covers every aspect of customer engagement with your app but their pricing model is ridiculously: - intransparent - expensive (but like extreme) - volatile (they've changed their model like over 200 times) No matter how great the product, these guys will run into a wall at some point by treating their customers like this.