Good Knowledge Base. It would benefit from additional editing capabilities. I write articles for a system KB, and Intercom gives our users an easy way to access that content without leaving our application UI. I just wish some more editing/formatting improvements were introduced. E.g., table cells can't be easily aligned, or the posts (pop-up messages) don't display exactly how you anticipated while writing the draft, for example, if you add some extra lines to distribute the content, those are not always added when the message appears.

Very good software and easy to use Very good software, this CRM that actually offers nice features (series, bot, articles, reports and much more), and it is easy to use. I really love the fact that users can rate our team, their feedback is precious! Intercom team is always nice, polite and willing to help. I don't have any complaint, but I am not so experienced as an Itercom user which is why I didn't rate 5 stars.

Intercom it's a very useful tool Intercom it's a very useful tool for us. Plenty of good options. But I can't give five stars because some basic functionalities are only available increasing the price. For example: a basic dashboard for support management. If we need more advanced then we will pay for it, but an elementary and basic dashboard for the support team I think must be included on the price.

Easy to set up. Big impact immediately. We set up our Rippl chatbot using Intercom in only a few hours, and it has handled many thousands of conversations with users so far. There are plenty of guides and tutorials. Adding it to our landing page was easy as we only needed to add a few lines of code. We are now able to focus on handling the complicated questions that really need human answers.

The backbone of our whole customer relation operation Intercom is the backbone of our whole customer relation operation. We use it to communicate, on-board, and support our users. It is an overall great product but it still suffers from some small UX glitches. You can find yourself looking at stale data in the UI and losing work to some misplaced clicks.