VM got reset, downgrade from OpenVZ7 to OpenVZ6 i got a very cheap yearly plan of virtual server from their Black Friday Promo, it was Frankfurt OpenVZ7 vm with 4C Ryzen 6GB Ram and 80GB SSD. Everything is good (Support, Network etc) until a couple of months later it was suddenly gone, cannot ssh, also no vm appears on my virtulalizor. I contacted support and they answer briefly: my vm got reset and they will reprovision it, but to OpenVZ6, what? i need at least Ubuntu 20 or Debian 10, not ancient Ubuntu 18.. i ask them to migrate mine to OpenVZ7 but they said it came with a cost, what? i think this was a very bad first impression of them. im very dissapointed and immediately canceled my service and not going back.. Fast support, not very good service. I was lucky it was not a production server. EDIT AFTER THEIR REPLY: Ticket#OB-01695715 Ticket#OB-01691954 invoice#33893 Change Date of experience to Sep24,2022, sorry i have missed to the correct date before

The response to my request was never… At last they have seen reason with me and have refunded me. I am glad they did but for their service, I can bet you their is no other service like them. Just that their free ssl is having issue with subdomains. I have advised the should do something serious about that. I guess they must have taken that into consideration.

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The idea of adding additional $2 after… The idea of adding additional $2 after a site expires awaiting renewal is fraudulent. That has made many people not to renew there site. I have many other hosting companies I shop on there server non had ever requested for such fraudulent additional charges only you. And the issue of one single site in directadmin panel is too bad. many directadmin panel that is upto $10 in prize have addon of 1 extra or 2 extra domain, with good ssl that covers both subdomain and the domain. but your does not cover subdomain.