Drives were as advertised Drives were as advertised, and working well. Only minor issue I had was that I had to ask for shipping/tracking info, as it was not provided automatically. Very minor thing, but great parts.. which is what counts!

Merchant does not clearly define … Merchant does not clearly define product condition on site. "New" appears to have two groupings according to their support department, and you have to know how they SKU their inventory to know which is which. - appearently These are New Bulk / New Open Box Switch(s), which were used as test purpose, which to me does not indicate NEW. - From their Support Department: New Retail Factory Sealed products end with "-F" after the MPN. New Bulk / New Open Box products end with "-N" after the MPN. Hopefully this will help other buyers to make their decision.

didn't like the fact that we never got … didn't like the fact that we never got a notification that the item was ship (tracking number) so we could track the package. then i call and spoke to a gentleman that states he would email information and never receive the email. then the gentleman called back after the fact and we had already receive the package.

Misadvertised a price Misadvertised a price, wasted time and money dealing with their handling of the issue and then their customer serviced promised to call back but never did. Don't deal with these people.

Ordering was easy and the part came… Ordering was easy and the part came quickly. I have not had it installed yet so I'm not sure if it works correctly or if it's the right part for the job, but everything else was great!