Shockingly slow customer service Shockingly slow customer service. If anything goes wrong you're on your own...I would not recommend you purchase any vouchers from them. Terrible experience I'm really not sure why all the big comapnies like Airbnb are using this company to provide their vouchers. Rubbish!

I did not order Airbnb Gift Card I did not order Airbnb Gift Card. You disguised your self as Apple Support, went into my Apple wallet, and made 2 purchases. This was after 6 attempts. I am looking for a refund for $998. Two purchases shows up as LGA AIRBNB GIFT CARD for $499 each. BBB has been notified, fraud department is investigating, You are criminal I did not order Airbnb Gift Card. You disguised your self as Apple Support, went into my Apple wallet, and made 2 purchases. This was after 6 attempts. I am looking for a refund for $998.

Shockingly bad As others have said - if I could rate this a zero then I would. Absolutely shocking. Tried to purchase Airbnb voucher on Airbnb app and the order kept declining despite using SEVEN different cards, both business and personal. No explanation provided. The order then randomly went through after trying on mobile instead of laptop. Then realised that there was a typo in the email address so it did not reach the recipient. As it cost £250, I was understandably keen to resolve asap. No reply to an email after 2 weeks. Airbnb cant help, just direct you towards this completely useless company.

Just purchased a GC on Turo for $256… Just purchased a GC on Turo for $256 with my Cap1 CC and the charged shoed as declined but my card immediately charged and I have no gift card, I've emailed support at launce gc, since you cannot talk to a human, but I needed this immediately to book a car for tomorrow. Now I have no gc or available credit to book the trip.

Excellent prompt response! This is the first time I purchased a Hopper gift card for my sister. There were some problems on her end, but when I emailed customer support, they responded the SAME DAY (almost unheard of in today’s companies) and totally resolved my issue! They were prompt, friendly, professional and extremely helpful. I’m very happy with their customer care ❣️