Narvar

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2.85
Based on 20 Reviews

5

40.00%

4

5.00%

3

5.00%

2

0.00%

1

50.00%
About Narvar

Narvar is a customer experience platform, powering the post-purchase experience for over 1,300 of the world's most-admired brands. Our mission is to simplify the everyday lives of consumers. We don’t deliver your package, but we partner with over 300 carriers around the world including UPS, FedEx, DHL, and your local postal service so you get the most accurate information in a way that’s easy to understand.

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Stephyrizechan
ES

Efficient service! My experience with Narvar has been great so far. They have an intuitive platform that provides useful information for all its users. Narvar keeps you informed in real time of the status and location of the returns, which gives a feeling of confidence and autonomy.

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Carlos
GB

Sloooow All-Around All I can do is describe my experience. Every few years I get a cold sore above my lip. I've had this issue since childhood. When I travel overseas, I usually buy a tube of Acyclovir Topical to keep on hand. If I catch the start of the cold sore, I can usually prevent a full break out. Because of COVID, my supply was well beyond it's expiration. Instead of cream, I requested a prescription for Valacyclovir tablets. I thought I give it a try instead of the cream. I went through the online interview and provided my insurance information. It took several days to approve the prescription, then another few days to be informed I had a co-pay, and another few days before they shipped the prescription. In total, 11 days and I'm still waiting. In the meantime, the cold sore came and went. Other online services have been far more responsive, often receiving a prescription within hours.

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Lisa Visniesky
GB

Poor customer service I have not received my order, worst customer service. They said yesterday was a weather delay due to rain in Buffalo. Do not use them

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MICHAEL WALTER
GB

I wish I could give less than one star I wish I could give less than one star, this company is a sham, they say easy return process, but when you try to return something, there is NO return process. This software was designed to prevent returns, never again.

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Thomas DeAngelis
GB

Outstanding business partner with ever increasing capabilities! Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry! While my team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly! Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!

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