Magento Retailer: Shipment Tracker + Returns & Exchanges We started with the Shipment Tracker & then added Returns & Exchanges a few years later. The platform did help us simplify our RMA process although we've experienced many technical issues since it's not as compatible with Magento. Support has been available to address our concerns although sometimes the solution takes time to work through and involves more back and forth than we would like. The shipment tracker was a much easier implementation which we have been happy with. Our customers prefer the ease of use and the look & feel of the layout.

Excellent product. Our Narvar rep was very helpful in setting up our return rules and policies. The app helps alleviate frustration both with our customers as well as with our staff. Customers love the quick, guided authorization process, and our staff loves the ease of managing returns and refunds.

Sloooow All-Around All I can do is describe my experience. Every few years I get a cold sore above my lip. I've had this issue since childhood. When I travel overseas, I usually buy a tube of Acyclovir Topical to keep on hand. If I catch the start of the cold sore, I can usually prevent a full break out. Because of COVID, my supply was well beyond it's expiration. Instead of cream, I requested a prescription for Valacyclovir tablets. I thought I give it a try instead of the cream. I went through the online interview and provided my insurance information. It took several days to approve the prescription, then another few days to be informed I had a co-pay, and another few days before they shipped the prescription. In total, 11 days and I'm still waiting. In the meantime, the cold sore came and went. Other online services have been far more responsive, often receiving a prescription within hours.

failed to send me shipping label Said it would send me shipping label - never did - retailer had no means to fix or provide me label. It's not in junk folder and email is functioning. So no way to quickly get resolution. My trust in the retailer has plummeted because they are using this unresponsive platform for returns. Will likely not buy from them again

Efficient service! My experience with Narvar has been great so far. They have an intuitive platform that provides useful information for all its users. Narvar keeps you informed in real time of the status and location of the returns, which gives a feeling of confidence and autonomy.