A seamless experience for our… A seamless experience for our customers! Narvar has alleviated a great amount of time on our CS team by providing users an easy way to track and manage their orders. We previously could not do online returns, now our users can complete this themselves in a few minutes. The custom branded order management pages fit our needs very well.

Outstanding business partner with ever increasing capabilities! Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry! While my team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly! Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!

Poor customer service I have not received my order, worst customer service. They said yesterday was a weather delay due to rain in Buffalo. Do not use them

failed to send me shipping label Said it would send me shipping label - never did - retailer had no means to fix or provide me label. It's not in junk folder and email is functioning. So no way to quickly get resolution. My trust in the retailer has plummeted because they are using this unresponsive platform for returns. Will likely not buy from them again

Narvar Returns & Exchanges on Shopify… Narvar Returns & Exchanges on Shopify is a dream. You can customize your returns experience with return rules, restrictions, exceptions, refund rules, restocking rules and more and manage and search returns all within the app in your Shopify admin. You can also set up user restrictions which has been very useful for us to allow our CS team to view and process returns, but not edit rules, etc. We have experienced issues with their order tracking but their support team is absolutely awesome and typically very responsive.