Very functional but not user friendly, particularly for the vendors Very functional Multi vendor marketplace but also very archaic - not at all intuitive. I needed help from an experienced developer at all times so it cost me a lot more to set up my website. My problem now is that the vendors will find this even more difficult to work with. I am actually quite embarrassed to present them with the vendor panel that they have to work with to list their products etc because it looks 20 years old! I know I will find it harder to attract and keep vendors because of this which is a serious problem because without them there is no marketplace. If CS-Cart focus their attention on creating an intuitive admin experience then this platform will be very workable. But if they don't do this quickly then I will probably regret my decision to buy their platform.

Good base but requires simplification CS Cart MVE can probably be a great and satisfying product. It is just not for everyone, which should be mentioned at the very beginning of the sales process. If you know programming/have a developer on board, or you are ready to invest in hiring one, CS Cart becomes an excellent platform, opening tons of possibilities for creating a great marketplace. If you face any problem, there’s an excellent CS Cart support team, responding quickly and clearly. There's also a nice community on a forum, which is really helpful. However, if you don’t have such resources, CS Cart may disappoint you in many areas, and unfortunately it has been our case. Although we are quite tech-savyy business people, with a front-end developer on board, customizing CS Cart, so it looks at least quite modern and user friendly, has been a challenge and a really time-consuming process. Even though you get a free trial before buying, you just can’t test everything and many issues come out later. Most important pros: - great support team; - quite extensive and very helpful community on forum; - if you are ready to invest a lot in custom development, it’s probably one of the most robust platforms on the market. I also heard from professionals that it’s very stable regarding the security, but it’s hard for me to assess this; - many add-ons to choose from. Most important cons: - rather impossible to be configured by non-tech people, since it’s really complicated and non-intuitive. It doesn’t need to be a con, however it’s worth to mention it in the sales process, so there's no disappointment; - requires a LOT of custom development to become aesthetic and user friendly - even the design themes that you can buy additionally are still not very modern; - vendor panel - old-fashioned in design, and very hard to navigate for vendors. It needs add-ons or back-end works to make it at least decent; - updates don’t consider most important needs of the users - I have an impression that they are not based on users’ feedback; - be prepared that for some markets the customization (like payment provider etc.) will cost you much more that the platform itself; My overall rate is average, because it was rather disappointing for us, but I believe it can be just excellent for others.

Has a prices page without prices Has a prices page without prices, just a webmail form you know is going to result in a hard sales call! Can't stand this type of website/company. If you can't be transparent about your pricing to your potential customers, you just know they are charging more than they can justify hence the requirement for hard sales tactics!

Our first month with CS Cart Here is a short but not a complete list of issues our team had with CS Cart within the first months of work: • The server installation manuals are not just not suitable for non-IT – those are outdated. If you want the CS Cart team to fix your issues and help you to install the program onto your server – you either pay or scream at your sales manager • A huge amount of crucial information is not available neither in the manuals nor in the videos • It took us 3 weeks (!) to get CS Cart to install us the program on our server – mainly because the employees simply do not check if everything works when they are finished • Our team spends 90% of the time in communication by explaining “what else” is not working • 504 Gateway is our companion whenever we work with back-end, at any time and for no reason • The packs CS Cart offers are not coherent – if they sell you a “lifetime” upgrade of the platform with a unique theme – you get the upgrades for the scheme only for 6 months. Later you either pay or enjoy bugs when your platform gets updates and your themes does not. Moreover, the platform is developed in such a way that any external themes will need a lot of adjustment after any upgrade if you want them to work correctly • The App which is offered in premium packs is only for the basic infrastructure, any add-ons (which you will need) – you will need to pay additionally • They delete and move your login data at any point of time without a warning, you understand this when you are kicked out of the platform in the middle of your work. The general problem with access rights is that you need to ask for them each time you discover you lack rights in your own program. Generally, we wanted to work with a Russian company (CS Cart is a Russian company) to save some of our programmers the language barrier – but we expected something at least close to the American service from a company selling its product globally. From our perspective, CS Cart is not interested in supporting customers and creating a great customer experience even during the trial period – simply said, you get what you pay for.

Great marketplace solution We use CS-Cart MultiVendor Plus for about a year. Platform for itself has a lot of useful functionalities: managing goods, SEO, promos for customers. Huge asset is that its a low-code product - you can easily design interface or manage stores without coding. Onboarding process takes time because of these extended Multivendor possibilities but there is a lot of documentation and user forum where you can ask any question and once you understand the logic behind this product, you can get any answer just by yourself. We use separate checkout module (separate payment for each vendor) - gift certificates and discount coupons are not compatible with this module. Partially this limits vendors possibilities to make promotions for customers. Overall CS-Cart MultiVendor Plus definitely worth more than its price. I highly recommend this product if you plan to make a marketplace!