Great JOB iNSYNQ!!! Like many others, our company was affected - almost nonoperational due to attack on iNSYNQ. This could happen to anyone. True - all situation was very frustrating, but iNSYNQ engineers proved they know they job very well and will do whatever it takes to keep customer's data safe. That means a lot. Could communication with customers be better - probably, but in this extreme situation lets give them a break on that.

Fooled again by iNSYNQ (second time)...There won't be a 3rd! For the second time in less than 18 months, INSYNQ is down again. We were told that they had "redundant systems" and data centers for security. When I asked them today why they don't just use the other data center, the Tech Support representative said, "this is the only data center I am aware of." So much for securing our data an insuring up time. To my knowledge, Ransomware shouldn't even be able to traverse discrete VM's. They must have a "mass share" of something very common to their VM set up. Scratching my head on this one. Fooled again

We have been down for over 24 hours… We have been down for over 24 hours with no end in sight or any idea if and when the platform will be available. Not the first time we have had a long term outage. I guess Insynq doesn't really care how much this affects our business and the interactions with our clients. Moving all of our clients as fast as possible to Quickbooks online, that is if we can access their files. Want to send them a bill for wages we are paying for employees who cannot complete their work. A good company to stay away from.

I work for a small bookkeeping company I work for a small bookkeeping company. Things were going well until they had a data breach. Since then, overall things have declined. Support was great but then the hold times and response time has been slow and inconsistent. We recommended that our clients use them which makes it doubly bad. Now we have to take the time to find a new company .

QuickBooks upgrade Overall, our upgrade from QB 2011 to 2020 was a very smooth one thanks largely to Jake in customer care and Marcus, who did a great job with our initial upgrade from 2011 to 2019. I did experience some delays in support response time between our 2019 and 2020 upgrade, which were quite frustrating and extremely lengthy. Jake was able to escalate my request and, with Roy's help today, I've been successfully upgraded to 2020. Thanks to all for their assistance!