If zero stars was an option If zero stars was an option, that is what they would get from me. 36 hours after they said that 96% of customers are back online, I am still out. Now day 13 and still no direct communication from Insynq as to when my data and desktop will be accessible. If there is another Sage provider, I will be switching. How can a business like this not be backing up their data and software so that they are immune to attacks such as this ransomware attack?

Fooled again by iNSYNQ (second time)...There won't be a 3rd! For the second time in less than 18 months, INSYNQ is down again. We were told that they had "redundant systems" and data centers for security. When I asked them today why they don't just use the other data center, the Tech Support representative said, "this is the only data center I am aware of." So much for securing our data an insuring up time. To my knowledge, Ransomware shouldn't even be able to traverse discrete VM's. They must have a "mass share" of something very common to their VM set up. Scratching my head on this one. Fooled again

nice transition InsynQ was our move after years of maintaining dedicated servers at our small non-profit. It turned out to be a great change and the support from InsynQ has been almost shockingly good. I made the change as a skeptic but has become easy to embrace the company. They have handled every question quickly, explained well where needed and are a cut above any support department we've encountered elsewhere. Alecs specifically has been a huge help. It looks like our data and software has found a home.

So some folks are up and running So some folks are up and running? Thank you Jesus!!!!!!!!!!! But going forward, we need for the entire SaaS industry to really explain that no matter what, if we don't make our own backups, a business interruption such as this could happen again. REGARDLESS of who the cloud provider is.

Unsafe and Insecure Unsafe and Insecure Please be aware how unsafe and dangerous it is to use cloud based programs like Insynq. We are learning first-hand what happens to our company when Insynq gets hack. We have been struggling to get clear information about what happened and how it will be resolved.