Fooled again by iNSYNQ (second time)...There won't be a 3rd! For the second time in less than 18 months, INSYNQ is down again. We were told that they had "redundant systems" and data centers for security. When I asked them today why they don't just use the other data center, the Tech Support representative said, "this is the only data center I am aware of." So much for securing our data an insuring up time. To my knowledge, Ransomware shouldn't even be able to traverse discrete VM's. They must have a "mass share" of something very common to their VM set up. Scratching my head on this one. Fooled again

Quickbooks version upgrade I purchased a new desktop version from Amazon this morning. Getting the wheels in motion towards completing the upgrade was as simple as emailing with Alecs at Insynq. I received an email confirming my upgrade was in the queue and told it should be complete w/in a few days time. Alecs was great-- prompt and clear throughout the process. Takes the questions out of upgrading our software.

QuickBooks upgrade Overall, our upgrade from QB 2011 to 2020 was a very smooth one thanks largely to Jake in customer care and Marcus, who did a great job with our initial upgrade from 2011 to 2019. I did experience some delays in support response time between our 2019 and 2020 upgrade, which were quite frustrating and extremely lengthy. Jake was able to escalate my request and, with Roy's help today, I've been successfully upgraded to 2020. Thanks to all for their assistance!

Still down Still down. Almost 1 week we have been down due to this insynq issue. Our accounting software is not able to sync invoices or po's from the operations software since insynq is the cloud to host it all. Therefore we have no accurate accounting financials.

Great JOB iNSYNQ!!! Like many others, our company was affected - almost nonoperational due to attack on iNSYNQ. This could happen to anyone. True - all situation was very frustrating, but iNSYNQ engineers proved they know they job very well and will do whatever it takes to keep customer's data safe. That means a lot. Could communication with customers be better - probably, but in this extreme situation lets give them a break on that.