Quickbooks version upgrade I purchased a new desktop version from Amazon this morning. Getting the wheels in motion towards completing the upgrade was as simple as emailing with Alecs at Insynq. I received an email confirming my upgrade was in the queue and told it should be complete w/in a few days time. Alecs was great-- prompt and clear throughout the process. Takes the questions out of upgrading our software.

If zero stars was an option If zero stars was an option, that is what they would get from me. 36 hours after they said that 96% of customers are back online, I am still out. Now day 13 and still no direct communication from Insynq as to when my data and desktop will be accessible. If there is another Sage provider, I will be switching. How can a business like this not be backing up their data and software so that they are immune to attacks such as this ransomware attack?

Best service, best price, best option! Can't beat this service. The only way to go for our small company. Provides the benefit of an icloud server that allows access to our programs any place, any time. No longer have to struggle with IT issues, Insynq has amazing customer service 7 days/week. Peace of mind with affordable pricing.

The first 2 years with Insynq were… The first 2 years with Insynq were great. Since then it continuously went downhill. Even after the 2 outages we had, we gave them the benefit of the doubt. Customer support is pretty much non existent and lack of communication does not help either. After being on hold to talk to someone for an issue that should literally take 5 seconds to fix (an update needed to be ran. Remote in, input credentials and it's complete) took 2 full days including multiple calls, being called the wrong name after being corrected more than 3x and getting nowhere. Losing days of work for something so easy to fix. Now that we are cancelling, we have to pay for a month that we're not even using just to be done with the BS!

Unsafe and Insecure Unsafe and Insecure Please be aware how unsafe and dangerous it is to use cloud based programs like Insynq. We are learning first-hand what happens to our company when Insynq gets hack. We have been struggling to get clear information about what happened and how it will be resolved.