Insynq has no support now........ Insynq support has gone to nothing since they were acquired by summit hosting. Been with them for 9 years. The malware breach killed them- no data for 10 days- thank god tax season was over. Look it up on krebsonsecurity dot com. Switched to Right Networks, so far it seems good. Answer phone for tech support and price is way less. Should have switched sooner.

The first 2 years with Insynq were… The first 2 years with Insynq were great. Since then it continuously went downhill. Even after the 2 outages we had, we gave them the benefit of the doubt. Customer support is pretty much non existent and lack of communication does not help either. After being on hold to talk to someone for an issue that should literally take 5 seconds to fix (an update needed to be ran. Remote in, input credentials and it's complete) took 2 full days including multiple calls, being called the wrong name after being corrected more than 3x and getting nowhere. Losing days of work for something so easy to fix. Now that we are cancelling, we have to pay for a month that we're not even using just to be done with the BS!

Total rip off!! Total rip off!!! Remote desktop pure disaster, every time I need to work with it, I have to contact support! Incredibly slow! Sales, accounting and support telling you different stories and trying to charge account after I asked to close it!!! Would give negative 5 stars if possible!!! Never use it again and will not recommend to anybody!!!

We were assured that having dedicated… We were assured that having dedicated servers would isolate us from attacks on other companies. This IS NOT TRUE. Ransomware attack has shut down all of their customers and of course they disappear from all angry customers. we've been down for days and now they aren't bothering to update us..... can't believe this is happening to us again. We left Cloud9 specifically because of this reason.

Unsafe and Insecure Unsafe and Insecure Please be aware how unsafe and dangerous it is to use cloud based programs like Insynq. We are learning first-hand what happens to our company when Insynq gets hack. We have been struggling to get clear information about what happened and how it will be resolved.