The item I selected was not available… The item I selected was not available in my ladies size. Totally ruined the entire experience. If I wanted to send a gift card, I would have done that. A refund is preferable.

Won’t let me register what so ever I’d… Won’t let me register what so ever I’d like to track the gift I bought but I can’t so if I can’t register I probably won’t be using this again to buy gifts. Your support system doesn’t give much help either being a computer you message back n forth

A total Scam with garbage customer service Save your money. I've yet to have a good experience with LuxyList. My first order with them arrived and there was zero communication to pick it up as the item was held at a shipping service's location due to them writing my address incorrectly. I get the item and they also ordered me the wrong size. They take a long time so of course it was sold out in other sizes. Communicating with their customer service is awful. For a brand that has "lux" in its title you can tell that some charlatan who has some delusions is running this operation. The customer service is NOT lux at all nor on par with any other luxury service I've experienced. They hire people with a tenuous grasp of English who don't answer any of your questions and take their sweet time. Another terrible experience with the service was when someone ordered me an item and I waited about two weeks to watch the order go from confirmed to awaiting shipping back to..not even confirmed. I had to email them and ask what was up and they said they couldn't complete the order but I could use the credit. They charge insane fees for purchases, anyone who has used the services knows that, but in their FAQ it states that when using Luxy credit to purchase a replacement gift due to cancelation from the merchant there will be no additional service fee charged. When I went to spend my credit from the failed purchase mentioned early I found out this wasn't true at all and I was definitely subjected to a fee. I am now waiting for my replacement item and there has been zero progress on this order. I doubt I'll ever get anything from it.

The purchase went through ok The purchase went through ok. Quite a bit of time has passed and still no shipping notifications; although the cash has been collected. In addition, have been unsuccessful in setting up the account needed to access the thank you videos.

Excellent customer service… I have used LuxyList for about 7 months, and I am very happy with their service. They are very customer focused and any issues are dealt with quickly and remedied to my satisfaction. I highly recommend them and their customer service is excellent.