Great Service! Just wanted to give a shout out to the LuxyList Gift Support Squad. Recently encountered an issue with one of their vendors unable to complete an order. I corresponded with 3 different service reps over a weekend without having to recreate the wheel each time. The issue was resolved efficiently and satisfactorily. MOST importantly, the gift recipient was happy with result! Thx all!

as a retailer dealing with luxylist as a retailer dealing with luxylist, support was terrible because they never answered our queries but still expected us to send out the products. Their activity/purchases are flagged as high risk by our merchant software yet they do not provide any assurance that it's not.

This Plattform is fraud! This Plattform is fraud!! They order wrong things, you need to pay lots of fee - even if they cannot send you a gift and need to give you credits instead and will not refund you!

Excellent customer service… I have used LuxyList for about 7 months, and I am very happy with their service. They are very customer focused and any issues are dealt with quickly and remedied to my satisfaction. I highly recommend them and their customer service is excellent.

Scam of a website and sent wrong sizes etc Have tried to get me to pay more for gifts many times when I have paid the correct amount. Sent me wrong size for shoes, didn’t send my whole orders, sent my orders to wrong address/name, and much much more, overall very disappointed as a receiver of gifts. I’ve recently caught them out after they demanded me to transfer more money even though the correct amount was paid, they just stopped replying. Out of the 27 gifts I’ve gotten only 6 have been successfully received. They currently are holding an order and not refunding me for shoes they sent the wrong size in. Their customer service takes their sweet time to respond and when you’ve proven them wrong or ask to speak to someone else or speak on the phone they stop replying. They demand more money to be sent otherwise I’ll get credits which I’ll then have to pay more fees on top of those, plus the risk of them trying to get me to pay even more. A lot of my friends don’t have good things to say about this site and luxy list actually owes them money. Their fees are awfully expensive and stupid too. They charge a “shipping fee” but also make you add vendors shipping too. Im going to use wishtender from here on forward and will never ever use this site again.