as a retailer dealing with luxylist as a retailer dealing with luxylist, support was terrible because they never answered our queries but still expected us to send out the products. Their activity/purchases are flagged as high risk by our merchant software yet they do not provide any assurance that it's not.

Great Service! Just wanted to give a shout out to the LuxyList Gift Support Squad. Recently encountered an issue with one of their vendors unable to complete an order. I corresponded with 3 different service reps over a weekend without having to recreate the wheel each time. The issue was resolved efficiently and satisfactorily. MOST importantly, the gift recipient was happy with result! Thx all!

Luxy List Goes Above and Beyond! A fan ordered very expensive jewelry for me via Luxy List, and the jewelry company kept canceling the sale. The lovely people at Luxy List went above and beyond for me, and they placed the order in store. They kept me updated throughout the whole process, and the jewelry was delivered flawlessly! 10/10 recommend, I will continue to use them.

Wrong color sent My gift arrived fast but it was the wrong color and wrinkled to hell. I know it isn't Luxy's fault. They showed me confirmation of what they ordered, but still was a disappointment. Versace needs to do better!!!! LL's Gift Support Squad walked me through the exchange. Didn't get to take the dress on my trip as planned which was a bummer

Excellent customer service… I have used LuxyList for about 7 months, and I am very happy with their service. They are very customer focused and any issues are dealt with quickly and remedied to my satisfaction. I highly recommend them and their customer service is excellent.