Abigail Riley
CAWrong color sent My gift arrived fast but it was the wrong color and wrinkled to hell. I know it isn't Luxy's fault. They showed me confirmation of what they ordered, but still was a disappointment. Versace needs to do better!!!! LL's Gift Support Squad walked me through the exchange. Didn't get to take the dress on my trip as planned which was a bummer
customer
USThe experience ordering was fine The experience ordering was fine. I got notification from the person I sent the gift to, that you were out of stock. You made a gift a job for the person that I was sending the gift to. She had to choose something else. That made it not a fun thing to receive.
Experienced Shopper
USDelays The initial order when great. My second has yet to be delivered. No communication is very frustrating.
customer
USThe purchase went through ok The purchase went through ok. Quite a bit of time has passed and still no shipping notifications; although the cash has been collected. In addition, have been unsuccessful in setting up the account needed to access the thank you videos.
customer
USThe item I selected was not available… The item I selected was not available in my ladies size. Totally ruined the entire experience. If I wanted to send a gift card, I would have done that. A refund is preferable.