as a retailer dealing with luxylist as a retailer dealing with luxylist, support was terrible because they never answered our queries but still expected us to send out the products. Their activity/purchases are flagged as high risk by our merchant software yet they do not provide any assurance that it's not.

Scam of a website and sent wrong sizes etc Have tried to get me to pay more for gifts many times when I have paid the correct amount. Sent me wrong size for shoes, didn’t send my whole orders, sent my orders to wrong address/name, and much much more, overall very disappointed as a receiver of gifts. I’ve recently caught them out after they demanded me to transfer more money even though the correct amount was paid, they just stopped replying. Out of the 27 gifts I’ve gotten only 6 have been successfully received. They currently are holding an order and not refunding me for shoes they sent the wrong size in. Their customer service takes their sweet time to respond and when you’ve proven them wrong or ask to speak to someone else or speak on the phone they stop replying. They demand more money to be sent otherwise I’ll get credits which I’ll then have to pay more fees on top of those, plus the risk of them trying to get me to pay even more. A lot of my friends don’t have good things to say about this site and luxy list actually owes them money. Their fees are awfully expensive and stupid too. They charge a “shipping fee” but also make you add vendors shipping too. Im going to use wishtender from here on forward and will never ever use this site again.

Won’t let me register what so ever I’d… Won’t let me register what so ever I’d like to track the gift I bought but I can’t so if I can’t register I probably won’t be using this again to buy gifts. Your support system doesn’t give much help either being a computer you message back n forth

Sent two gifts to someone and I was… Sent two gifts to someone and I was unable to view the thank you videos that were sent to me from the person receiving the gifts. The website has technical issues with the customer support admits, and provides no way to retrieve the videos. I would not recommend using this site for sending gifts to someone

Delays The initial order when great. My second has yet to be delivered. No communication is very frustrating.