Horrible platform and customer support The platform used to be decent but is now terrible. They deleted our two numbers we were using and cancelled our plan with no email notification. When we purchased the two numbers back they switched our plan to something that was double the price of our old plan with no explanation, now instead of helping me get back to the old plan they are repeatedly closing my ticket pretending it is resolved.

It's too expensive, useless ,no refund, no support It's too expensive, didn't mention about credits on their pricing plans, I purchase number then I can't even receive calls or messages until i deposit balance. and worst customer support services as well ! Greedy greedy greedy and they charge for other months without confirmation and their is no option to stop renew so we have to cancel and delete this account !!

Ay Apology and appreciation towards the service must read it fully I bought a number from call hippo recently. i subscribed for a trial and i really like the call quality. but their service is horrible. i cancel my subscription without my notice. then they send me an email saying your subscription was cancelled. i texted them and ask for a reason they said i dont have a website. since we are newly registered company we are in the process of website. they should have put my account on hold and asked for the documents to be verified. instead they just cancel my connection. these people are so un professional. i would not recommend anyone to take their service. yes their pricing is also high. you have to pay 15$ for SMS. you have to pay 40$ for calls. crazy. not worth for that quality. i don't mind paying for a good quality. you can find more services like them even cheaper. --------------------------------------------------- I am updating this review keeping my old comments. coz yes i did face an issue with this company. but later there were 3 gentlemen called me and they help me fix all the issues i mentioned above and gave 1 month free + 15% free on my billing for lifetime. also the best part is they were listening to my suggestions and willing to fix it. also i would like to recommend this to all my friends and familt

Poor connectivity, even worse business practice We have documentation of continued call drops to the point it was an embarrassment in 2022. We canceled due to repeated lack of service. They refused to issue a refund. What's worse, after our cancellation on 2022, they charged us again in 2023! This is after we had gone 11 months not using them and cancelling their service! And then to autocharge our card the next year?!! Our lawyer is now handling it. Unethical India based company.

Bait and Switch Bait and Switch. Call Hippo fully understood that I was needing to use their phone and sms service while traveling outside of the US, as a second personal phone line. I barely send or receive 1 text per week through their service, but they cut my sms abruptly saying it can only be used for marketing purposes (which is the MOST risky and abused form of sms usage that exists.) Makes NO sense. Classic bait and switch.