Horrible platform and customer support The platform used to be decent but is now terrible. They deleted our two numbers we were using and cancelled our plan with no email notification. When we purchased the two numbers back they switched our plan to something that was double the price of our old plan with no explanation, now instead of helping me get back to the old plan they are repeatedly closing my ticket pretending it is resolved.

CallHippo So far, so good. Their support team is responsive. Jintu, assisted me through my questions. Just subscribed within the month. transferring from another phone service provider. Previous to that, we had a call center which of fees were astronomical.

Bait and Switch Bait and Switch. Call Hippo fully understood that I was needing to use their phone and sms service while traveling outside of the US, as a second personal phone line. I barely send or receive 1 text per week through their service, but they cut my sms abruptly saying it can only be used for marketing purposes (which is the MOST risky and abused form of sms usage that exists.) Makes NO sense. Classic bait and switch.

It's too expensive, useless ,no refund, no support It's too expensive, didn't mention about credits on their pricing plans, I purchase number then I can't even receive calls or messages until i deposit balance. and worst customer support services as well ! Greedy greedy greedy and they charge for other months without confirmation and their is no option to stop renew so we have to cancel and delete this account !!

No issues so far! I've been using CallHippo's service for several months and it works really well for me. The monthly charge is always what was contracted and customer service is great. I have no issues so far. I'm outside the US but contracted their service for US calls only, it's going great.