Paid for the premium service, got the trial instead. Paid for the premium service, never got to use any premium features. After paying and activating premium the software continues to countdown the trial days until expiration. Contacted support, they sent me a non https:// link with instructions to click and download an .exe file so they can enter my system remotely to have a look on what's going on... I'm sorry, what?! Still didn't got any refund by the way. Avoid Sophos. Waste of time.

They cold call me every day Somebody from Sophos has been cold calling me virtually every day for the past month despite me never having been a customer. I have repeatedly asked to have my data erased under GDPR laws but to no avail. The calls come from different mobile and landline numbers as well as withheld numbers so are difficult to ignore when you are expecting other important calls. Pretty ironic for a company publishing blogs about stopping cold callers and scammers.

Impossible to create account Created an account, email address was verified, but I could not login. Password has been reset several times, no result. Sent an email to Support, no answer. Chatting is impossible, because you need to login first. Finding an answer on the website is not possible, because you have to login. Assistance by phone directs you to a support.home.sophos.com, where you have to login to find answers. I give up and find another company that cares about new customers.

From Well Respected Leader to another corporate pusher (seller) Their home offering was good, but the recent changes have made it into golden wrapped crap. Official updates for Java development (oracle), The Document foundations Libreoffice.org, Apache foundations apps and much more OFFICIAL app installers and updates are blocked by thier AI, and Exploit mitigation, the program is so highly sensitive that its changed my mind from renewing and submitting samples to literally wanting to uninstall it as soon as my paid period is up. An AV should not INTERFERE with Daily operations!, an AV should have some LOCALIZED control in its agent not having to continuously connect to the cloud to apply a rule, why not make the agent sync with the cloud? Why is support not usefull but a bunch of wasted time? why can't i control my account not to auto-renew? without having to go to third-party billing partners? why has sophos went with the american (greed) profits model and quality has gone to the dogs? what happened to the Brits model of providing a decent offering?

Signed up to a free trial of Sophos… Signed up to a free trial of Sophos Home Premium. As soon as the trial expired, more my traffic to more than 50% of websites started bing blocked. Needless to say I wasn't inspired with confidence so didn't convert to being a paid customer.