Hours of support just to register a firewall - still not showing up in Sophos Central. So far 2.5 hours to get my firewall registered in Sophos Central. I have been transferred from support to customer care and now am on hold for support again. Both reps said my firewall was registered more than once, yet when I go into firewall management the firewall is not there. No way on God's green earth that it should take this long to do something so simple.

Absolute nightmare Absolute nightmare, nothing ever works properly or first time, new support portal you have to register for and then wait ages to be approved before you can log a ticket. Support has really gone down the pan. Wish we had never renewed hardware with them. In 3 years will move to another vendor.

snail speed my job uses sophos for my remote security, absolutely atrocious. itll slow down your computer so much, not to mention the amount of apps it opens every day and keeps running in the background, i have 8 sophos apps running taking up 90% of my memory according to task manager. i really hate this software a lot lol

Virus removal tool saved my computer in minutes! I don't know about the company itself and probably no antivirus will be affective enough against the growing sins of the generation, but for me, it was a miracle I downloaded at some point their virus removal tool (free) - which I was 'going to put onto a stick for just in case' but didn't manage to. One day, I 'forgot' about all the germs that come down with the presents (downloads) and skipped the extra scanning (usually VirusTotal) and suddenly found myself with a non responding computer! I tried Microsoft virus remover tool (it wouldn't even allow me to open start / settings to use my regular antivirus!) but after 15 hours it was up to nowhere. Then I tried Sophos and could not believe my fortune when after maybe 10 minutes it had found (at least the main) virus, removed it and gave me a button to reboot (remember I couldn't open my start to do that myself!). It restarted completely back up and running like nothing would've happened! Thank you Sophos!

They cold call me every day Somebody from Sophos has been cold calling me virtually every day for the past month despite me never having been a customer. I have repeatedly asked to have my data erased under GDPR laws but to no avail. The calls come from different mobile and landline numbers as well as withheld numbers so are difficult to ignore when you are expecting other important calls. Pretty ironic for a company publishing blogs about stopping cold callers and scammers.