No concept of customer service I had been using Reflection email filtering software for many years which came to 'end of life' on 31st March 2023. I asked Sophos what their suggested replacement was and they promised to get their 'senior CAM' to 'loop up' and 'reach out' to me (yuch!) in order to get one of their ISPs to sell me their new product. Incredibly 4 people were involved with this and surprise surprise - I never heard from them again. So that's there approach to customer service in a nutshell!

Paid for the premium service, got the trial instead. Paid for the premium service, never got to use any premium features. After paying and activating premium the software continues to countdown the trial days until expiration. Contacted support, they sent me a non https:// link with instructions to click and download an .exe file so they can enter my system remotely to have a look on what's going on... I'm sorry, what?! Still didn't got any refund by the way. Avoid Sophos. Waste of time.

Sophos is great if you have advanced… Sophos is great if you have advanced knowledge or if you work with a great Sophos Partner. Most of the bad experiences that I have experienced are with improper setups which isnt usually the customers fault rather the Sophos Partner that gives them poor instructions. I'm glad Sophos is providing more customers with health checks so that they can understand the issues that they are experiencing.

Sophos Home Premium is cheap, but you get what you pay for They sell old school AV. May be effective, but is really slow and cumbersome to manage. Lots of bugs, inconsistent GUI, and incompatibilities. The customer support is pretty bad, with a pretty lousy attitude. No customer forums or community (afaik), so solving issues is really hard. But I think the product does its job, so 1 extra star.

Sophos is the best ever tried. I am very satisfied with my Sophos security programs. I use Sophos Home Premium on my computer and Intercept X on my cellphone. Both needed however som configuration to optimal my wishes and set up my own decisions. But I think that Sophos is the best security system I ever tried. And I have been working with computers since 1989.