4 year old hardware The support is great, but there are too many maintenance issues, every other month there is maintenance that requires powering off our servers. Every time there is maintenance they move us from Intel Gold which works OK to a 4 year old AMD CPU which cripples our app performance. It's very frustrating, they really need to update their hardware.

Instant account cancelation when trying… Instant account cancelation when trying to create a new account. Do NOT waste your time with this unprofessional company.

my account was closed after 30 minutes… my account was closed after 30 minutes of signup , and giving my credit card details . I received an email that says : A recently created account with this email address was canceled by our automated systems. This was due to activity or patterns associated with fraudulent behavior. Additional attempts to sign up may also be rejected. What type of fraud ? seriously ? I was excited to use Linode after reading customer reviews But now , I think I'll keep using AWS

Where is customer support? We have a load balancer that equally distributes tasks across 7 servers, suddenly 1 of those servers is taking 100% CPU while the rest are taking 30% for the same load. This has negatively impacted performance. I opened a ticket more than 16 hours ago, no reply yet... Edit: Is the ticketing system broken? - When did the process change from creating a ticket to needing to call?

I have servers at Linode even before it… I have servers at Linode even before it was sold to Akamai. My experience of more than 6 years with Linode is excellent. Sure, the support isn't great, but who needs to open a support ticket when everything works fine? What I manage is the performance of the servers. I have a VPS with a dedicated CPU and it's great. SLA 99.99999% and very fast server response. Linode provides top-notch DNS to the world and rich documentation for customers to study. That is all!