Zero customer support. I contacted them via their website and did get a response. However, when I replied to explain the problem, there was no further help forthcoming.

Worst Support ever Worst Support ever. HP and Microsoft is a dream compared to that incompetent support organization. And even they only deserve one star. The only thing the support is competent in is requiring logs for everything and wasting time. Wouldn't be a problem if the software would work and wouldn't have bugs and issues.

Company advertises its tool suite as… Company advertises its tool suite as security-centric, but most downloads (of citrix workspace for instance) trigger security alerts because they do not follow modern web and application best practices. There is a Microsoft Store version which does not trigger alerts, but for some reason it is a very heavy client application, and it's not exactly well referenced. All in all this just does not inspire trust for all the security promises.

Worst support i saw in my total… Worst support i saw in my total experience. Looks senior management is least bother for customers issues. Same experience every time with Citrix support, calling Citrix support is waist of time....

Customer support is poor and slow to… Customer support is poor and slow to respond. We have had multiple vendors unable to download files from the Citrix ShareFile web system. It is almost useless. Although 2 support techs personally agreed that they observed the problem, along with ourselves and 2 of our offsite vendors -- Citrix keeps asking for more. Then, when they finally state we have observed the problem, never give status updates or workarounds. Still waiting for the fix and the status.