very very poor customer support -

Citrix is horrible Citrix is horrible. If you want consent problems and complaints even after following their best practices then go ahead and setup Citrix. It often will not allow users to log in because of some weird disconnect issue and IT has to go in, find the session without any username associated to it and kill the session on one of the citrix app servers. Just another layer of things that can go wrong. Citrix support has looked at it and can not fix.

Customer support is poor and slow to… Customer support is poor and slow to respond. We have had multiple vendors unable to download files from the Citrix ShareFile web system. It is almost useless. Although 2 support techs personally agreed that they observed the problem, along with ourselves and 2 of our offsite vendors -- Citrix keeps asking for more. Then, when they finally state we have observed the problem, never give status updates or workarounds. Still waiting for the fix and the status.