very very poor customer support -

Company advertises its tool suite as… Company advertises its tool suite as security-centric, but most downloads (of citrix workspace for instance) trigger security alerts because they do not follow modern web and application best practices. There is a Microsoft Store version which does not trigger alerts, but for some reason it is a very heavy client application, and it's not exactly well referenced. All in all this just does not inspire trust for all the security promises.

Impossible to contact a human help Impossible to contact a human for help. Get a bot which is useless in an online chat and the phone number given is never answered. Might be good until you run into a problem, then no help available

Worst support i saw in my total… Worst support i saw in my total experience. Looks senior management is least bother for customers issues. Same experience every time with Citrix support, calling Citrix support is waist of time....

Citrix Support is the worst experience I've had in I have always had difficulties receiving support from this company but today was ridiculous. I called this number beginning at 11:59am PH (954) 267-3000 It's 12:45 and I still have not spoken to anyone or been directed to receive help. I selected Finance payables and receivables no answer with a message asking me to call back later. I call customer service and I'm directed back to finance payables and receivables. I try the online chat and they send me to a portal where the data has not been updated since 2019. NOTE: They have excellent products it's just their customer service is HORRIBLE. There is no one to contact. There chat bots are NOT helpful AT ALL!