Defective Product is my fault? Placed an order for a pair of pants and they arrived pretty quickly. The pants had manufacturing defect where the pocket was not properly stitched (was going open up) and I reached out to the company with pictures of the defect. I advised them that I’d be willing to keep if they sent something about equal in retail price to the amount I’d pay repairing their product. They advised they’d give me 15% off my next regular priced purchase (FYI…last Black Friday they did 25% off as just a regular sale). I said that would not work…and I’d like to return. They are looking to charge a $7 restocking fee…but the product was effectively not what I ordered.

Still using covid as an excuse to take… Still using covid as an excuse to take over a week to fulfill my order. No answer on customer phone line just recorded message about covid delays. Emailed and got a quick response that my order was being picked finally 8 days after placing and another long excuse about covid delays. But still haven’t received confirmation it has shipped. They are relentless with the marketing emails and text messages but obviously cannot meet the demand.

Don’t order from Volcum I put in a 200 order on November 23. Plenty of time for my Sons 18th Birthday. Package never arrived. They never sent a delivery confirmation number. They don’t answer emails or phones. They care nothing about their customers except taking their money with 3 to 7 days promise of delivery. They ruined my kids 18!th birthday and after wearing Volcum 25 years. I won’t ever spend money on them again.

Great product! I ordered a pair of snowboarding gloves, the delivery was quick and they were as they look in the pictures. It's a great product, when I tried on the slopes my hands were warm and dry the whole time.

Less than desirable I'll start by saying, I love the quality, love the durability, I overall love the brand but Derek, the customer service "manager" is less than desirable. He came off rude and moody the second the call started. I felt offended as if I did something wrong by receiving a faulty item. I'll stick to my local distributors just to avoid the situation from happening again.