Defective Product is my fault? Placed an order for a pair of pants and they arrived pretty quickly. The pants had manufacturing defect where the pocket was not properly stitched (was going open up) and I reached out to the company with pictures of the defect. I advised them that I’d be willing to keep if they sent something about equal in retail price to the amount I’d pay repairing their product. They advised they’d give me 15% off my next regular priced purchase (FYI…last Black Friday they did 25% off as just a regular sale). I said that would not work…and I’d like to return. They are looking to charge a $7 restocking fee…but the product was effectively not what I ordered.

Worst pants ever bought Worst pants ever bought. Everything you put in your pockets fall out the moment you sit down. Lost too many expensive things trusting these crappy pants. DON'T BUY

Still using covid as an excuse to take… Still using covid as an excuse to take over a week to fulfill my order. No answer on customer phone line just recorded message about covid delays. Emailed and got a quick response that my order was being picked finally 8 days after placing and another long excuse about covid delays. But still haven’t received confirmation it has shipped. They are relentless with the marketing emails and text messages but obviously cannot meet the demand.

Absolute garbage of a company I ordered for friends and family around 11/15 and spent almost $300 on all my family’s Christmas gifts… have yet to receive ONE ITEM. I’ve called and called and goes straight to automated voicemail. I’ve emailed about 7 different times and not one person has responded besides the 1st time. Im starting to think this company is a scam. Im going to dispute with my cc. Honestly never experienced this before. DO NOT order for them online. Do yourself a favor and headache.

The customer service for blazing embers… The customer service for blazing embers volsom is disgraceful at best. The parts I received were wrong. Unfortunately the items did not come to my attention until after the 30 refund period. So now stuck with £100's worth of flue accessories that are useless to me. The wood burner I received also has the locating holes for the legs drilled in the wrong place. Again Volsom refused to help. My advice is do not go anywhere near this rubbish company