Volcom lack of quality jeans Purchased a pair of jeans that were a comfortable fit (ie not tight). After only 9 months of normal wear, they ripped along the seam of the back pocket. Certainly such poor quality is not something I'd expect from a company like Volcom. Chat was not helpful either - just quoting Company policy at me Update 28/7 - Volcom got back to me saying they’d reviewed their decision and they sent me a replacement pair of jeans! Well done!

Poor Quality Purchased some snowboard trousers for my son in Canada on 21st January which cost 515CAD/£319. He barely wore them in Canada as he wore a uniform to teach snowboarding. He returned home, went on a week long holiday and the seam came apart. He had this fixed but he is now 2 days into a course in Europe and they have split again in a different place. Being within the 90 day warranty he contacted Volcom and was told it was general wear and tear! Will not buying anything from Volcom again.

Absolute garbage of a company I ordered for friends and family around 11/15 and spent almost $300 on all my family’s Christmas gifts… have yet to receive ONE ITEM. I’ve called and called and goes straight to automated voicemail. I’ve emailed about 7 different times and not one person has responded besides the 1st time. Im starting to think this company is a scam. Im going to dispute with my cc. Honestly never experienced this before. DO NOT order for them online. Do yourself a favor and headache.

Don’t order from Volcum I put in a 200 order on November 23. Plenty of time for my Sons 18th Birthday. Package never arrived. They never sent a delivery confirmation number. They don’t answer emails or phones. They care nothing about their customers except taking their money with 3 to 7 days promise of delivery. They ruined my kids 18!th birthday and after wearing Volcum 25 years. I won’t ever spend money on them again.

TERRIBLE QUALITY SKI GEAR - DO NOT BUY!! I took a new pair of £160 ski pants on a week-long ski holiday in January. They ripped within the first 3 days. I complained to Volcom customer service but they said the rip was ‘likely caused by a ski blade’ and as such not covered. I went back to say that it’s quite disappointing to hear that, especially considering my previous pair of ski pants (not Volcom) lasted 15 years of ski trips without once ripping or tearing. I told them I would have thought the materials used by Volcom to manufacture ski clothing are appropriate for ski use and are therefore more durable than they have shown to be. I said I can’t believe a ‘reputable’ ski company like Volcom would use material so easily damaged in the activity it was designed for, and that the brand don’t accept customer complaints when a pair of ski pants worth £160 rip within 48 hours. I got no response. I then phoned up customer service who were not empathetic at all. They said I did not receive a response because ‘what else can we say to you?’. Terrible clothes and terrible customer service. Will never buy from them again.