Less than desirable I'll start by saying, I love the quality, love the durability, I overall love the brand but Derek, the customer service "manager" is less than desirable. He came off rude and moody the second the call started. I felt offended as if I did something wrong by receiving a faulty item. I'll stick to my local distributors just to avoid the situation from happening again.

Volcom changed their sizing, and they have been removing negative reviews I was a loyal Volcom customer for many years until recently, let me explain. I am tall 6' 3", and Large has been my go-to size. I could order online knowing that whatever came in the mail would fit perfectly. I recently purchased this D.I. Fleece pullover and a V-science Fleece pullover and found that they have changed their sizing, the fleece no longer goes past my hips and doesn't offer much protection for my kidneys and lower back. As I don't enjoy gusts of wind or snow blasting my lower abdomen I wanted to voice my concerns. Please please please Volcom maintain practicality over fashion and catering to the younger crowd. (it is possible to have both)

If I could give zero stars I would If I could give zero stars I would. Placed an order 6 weeks before Christmas plenty of time to get here! And here we are one week before and order still shows unfulfilled! I’ve tried calling at least a dozen times to customer service and 1/2 a dozen to headquarters in CA not to mention the numerous emails and nothing! I even contacted them through social media… someone replied said they’d look into it and now have ghosted me. A $800 order (before my “loyalty” discount) by far the worst company I’ve ever dealt with!

Poor Quality Purchased some snowboard trousers for my son in Canada on 21st January which cost 515CAD/£319. He barely wore them in Canada as he wore a uniform to teach snowboarding. He returned home, went on a week long holiday and the seam came apart. He had this fixed but he is now 2 days into a course in Europe and they have split again in a different place. Being within the 90 day warranty he contacted Volcom and was told it was general wear and tear! Will not buying anything from Volcom again.

Great company Great company. Love their brand. Never have had an issue. Long time customer since 2015.