Still using covid as an excuse to take… Still using covid as an excuse to take over a week to fulfill my order. No answer on customer phone line just recorded message about covid delays. Emailed and got a quick response that my order was being picked finally 8 days after placing and another long excuse about covid delays. But still haven’t received confirmation it has shipped. They are relentless with the marketing emails and text messages but obviously cannot meet the demand.

Never received correspondence and no answer at customer service… I have had the same experience as all the recent reviews. Three weeks post order - no emails, no answer through customer service, no package. Guess I’m going to dispute the charge and call it a loss and order from somewhere else. Sad I wasted my time. I’ve ordered from there within the last year with no issues but obviously they don’t complete orders anymore….

Absolute garbage of a company I ordered for friends and family around 11/15 and spent almost $300 on all my family’s Christmas gifts… have yet to receive ONE ITEM. I’ve called and called and goes straight to automated voicemail. I’ve emailed about 7 different times and not one person has responded besides the 1st time. Im starting to think this company is a scam. Im going to dispute with my cc. Honestly never experienced this before. DO NOT order for them online. Do yourself a favor and headache.

Great company Great company. Love their brand. Never have had an issue. Long time customer since 2015.

TERRIBLE QUALITY SKI GEAR - DO NOT BUY!! I took a new pair of £160 ski pants on a week-long ski holiday in January. They ripped within the first 3 days. I complained to Volcom customer service but they said the rip was ‘likely caused by a ski blade’ and as such not covered. I went back to say that it’s quite disappointing to hear that, especially considering my previous pair of ski pants (not Volcom) lasted 15 years of ski trips without once ripping or tearing. I told them I would have thought the materials used by Volcom to manufacture ski clothing are appropriate for ski use and are therefore more durable than they have shown to be. I said I can’t believe a ‘reputable’ ski company like Volcom would use material so easily damaged in the activity it was designed for, and that the brand don’t accept customer complaints when a pair of ski pants worth £160 rip within 48 hours. I got no response. I then phoned up customer service who were not empathetic at all. They said I did not receive a response because ‘what else can we say to you?’. Terrible clothes and terrible customer service. Will never buy from them again.