Less than desirable I'll start by saying, I love the quality, love the durability, I overall love the brand but Derek, the customer service "manager" is less than desirable. He came off rude and moody the second the call started. I felt offended as if I did something wrong by receiving a faulty item. I'll stick to my local distributors just to avoid the situation from happening again.

Great gear and great customer service! Not only does this company have sick gear, they've got great customer service. Every time I've called with questions or concerns, they've been incredibly helpful, especially as I get closer to my first snowboarding trip. If they keep this up, they've got a customer for life.

Never received correspondence and no answer at customer service… I have had the same experience as all the recent reviews. Three weeks post order - no emails, no answer through customer service, no package. Guess I’m going to dispute the charge and call it a loss and order from somewhere else. Sad I wasted my time. I’ve ordered from there within the last year with no issues but obviously they don’t complete orders anymore….

Volcom lack of quality jeans Purchased a pair of jeans that were a comfortable fit (ie not tight). After only 9 months of normal wear, they ripped along the seam of the back pocket. Certainly such poor quality is not something I'd expect from a company like Volcom. Chat was not helpful either - just quoting Company policy at me Update 28/7 - Volcom got back to me saying they’d reviewed their decision and they sent me a replacement pair of jeans! Well done!

An absolute joke An absolute joke. Received an email about a sale - bought some jeans and had the order cancelled without warning a day later. I had to ask customer service myself what happened. Was offered a measly 10% discount code, that didn't actually work on first try. Ordered another size - guess what? The same thing happened. Order cancelled without any reason or justification from customer service. At the time of writing this review, the jeans have now gone back up to full price with the out of stock versions still available to add to your basket and check out.