Less than desirable I'll start by saying, I love the quality, love the durability, I overall love the brand but Derek, the customer service "manager" is less than desirable. He came off rude and moody the second the call started. I felt offended as if I did something wrong by receiving a faulty item. I'll stick to my local distributors just to avoid the situation from happening again.

Still using covid as an excuse to take… Still using covid as an excuse to take over a week to fulfill my order. No answer on customer phone line just recorded message about covid delays. Emailed and got a quick response that my order was being picked finally 8 days after placing and another long excuse about covid delays. But still haven’t received confirmation it has shipped. They are relentless with the marketing emails and text messages but obviously cannot meet the demand.

Volcom changed their sizing, and they have been removing negative reviews I was a loyal Volcom customer for many years until recently, let me explain. I am tall 6' 3", and Large has been my go-to size. I could order online knowing that whatever came in the mail would fit perfectly. I recently purchased this D.I. Fleece pullover and a V-science Fleece pullover and found that they have changed their sizing, the fleece no longer goes past my hips and doesn't offer much protection for my kidneys and lower back. As I don't enjoy gusts of wind or snow blasting my lower abdomen I wanted to voice my concerns. Please please please Volcom maintain practicality over fashion and catering to the younger crowd. (it is possible to have both)

The customer service for blazing embers… The customer service for blazing embers volsom is disgraceful at best. The parts I received were wrong. Unfortunately the items did not come to my attention until after the 30 refund period. So now stuck with £100's worth of flue accessories that are useless to me. The wood burner I received also has the locating holes for the legs drilled in the wrong place. Again Volsom refused to help. My advice is do not go anywhere near this rubbish company

Defective Product is my fault? Placed an order for a pair of pants and they arrived pretty quickly. The pants had manufacturing defect where the pocket was not properly stitched (was going open up) and I reached out to the company with pictures of the defect. I advised them that I’d be willing to keep if they sent something about equal in retail price to the amount I’d pay repairing their product. They advised they’d give me 15% off my next regular priced purchase (FYI…last Black Friday they did 25% off as just a regular sale). I said that would not work…and I’d like to return. They are looking to charge a $7 restocking fee…but the product was effectively not what I ordered.