Volcom lack of quality jeans Purchased a pair of jeans that were a comfortable fit (ie not tight). After only 9 months of normal wear, they ripped along the seam of the back pocket. Certainly such poor quality is not something I'd expect from a company like Volcom. Chat was not helpful either - just quoting Company policy at me Update 28/7 - Volcom got back to me saying they’d reviewed their decision and they sent me a replacement pair of jeans! Well done!

Volcom grinch stole xmas Ordered on BlackFriday. Order still not filled. Tried calling customer service, straight to voice mail. Email daily with no response or follow up. I disputed order to CC company at this point this is fraud. Random email received on 12/17 entire order cancelled by Volcom

Defective Product is my fault? Placed an order for a pair of pants and they arrived pretty quickly. The pants had manufacturing defect where the pocket was not properly stitched (was going open up) and I reached out to the company with pictures of the defect. I advised them that I’d be willing to keep if they sent something about equal in retail price to the amount I’d pay repairing their product. They advised they’d give me 15% off my next regular priced purchase (FYI…last Black Friday they did 25% off as just a regular sale). I said that would not work…and I’d like to return. They are looking to charge a $7 restocking fee…but the product was effectively not what I ordered.

Volcom changed their sizing, and they have been removing negative reviews I was a loyal Volcom customer for many years until recently, let me explain. I am tall 6' 3", and Large has been my go-to size. I could order online knowing that whatever came in the mail would fit perfectly. I recently purchased this D.I. Fleece pullover and a V-science Fleece pullover and found that they have changed their sizing, the fleece no longer goes past my hips and doesn't offer much protection for my kidneys and lower back. As I don't enjoy gusts of wind or snow blasting my lower abdomen I wanted to voice my concerns. Please please please Volcom maintain practicality over fashion and catering to the younger crowd. (it is possible to have both)

Less than desirable I'll start by saying, I love the quality, love the durability, I overall love the brand but Derek, the customer service "manager" is less than desirable. He came off rude and moody the second the call started. I felt offended as if I did something wrong by receiving a faulty item. I'll stick to my local distributors just to avoid the situation from happening again.