Less than desirable I'll start by saying, I love the quality, love the durability, I overall love the brand but Derek, the customer service "manager" is less than desirable. He came off rude and moody the second the call started. I felt offended as if I did something wrong by receiving a faulty item. I'll stick to my local distributors just to avoid the situation from happening again.

Great gear and great customer service! Not only does this company have sick gear, they've got great customer service. Every time I've called with questions or concerns, they've been incredibly helpful, especially as I get closer to my first snowboarding trip. If they keep this up, they've got a customer for life.

TERRIBLE QUALITY SKI GEAR - DO NOT BUY!! I took a new pair of £160 ski pants on a week-long ski holiday in January. They ripped within the first 3 days. I complained to Volcom customer service but they said the rip was ‘likely caused by a ski blade’ and as such not covered. I went back to say that it’s quite disappointing to hear that, especially considering my previous pair of ski pants (not Volcom) lasted 15 years of ski trips without once ripping or tearing. I told them I would have thought the materials used by Volcom to manufacture ski clothing are appropriate for ski use and are therefore more durable than they have shown to be. I said I can’t believe a ‘reputable’ ski company like Volcom would use material so easily damaged in the activity it was designed for, and that the brand don’t accept customer complaints when a pair of ski pants worth £160 rip within 48 hours. I got no response. I then phoned up customer service who were not empathetic at all. They said I did not receive a response because ‘what else can we say to you?’. Terrible clothes and terrible customer service. Will never buy from them again.

Great company Great company. Love their brand. Never have had an issue. Long time customer since 2015.

If I could give zero stars I would If I could give zero stars I would. Placed an order 6 weeks before Christmas plenty of time to get here! And here we are one week before and order still shows unfulfilled! I’ve tried calling at least a dozen times to customer service and 1/2 a dozen to headquarters in CA not to mention the numerous emails and nothing! I even contacted them through social media… someone replied said they’d look into it and now have ghosted me. A $800 order (before my “loyalty” discount) by far the worst company I’ve ever dealt with!