If I could give zero stars I would If I could give zero stars I would. Placed an order 6 weeks before Christmas plenty of time to get here! And here we are one week before and order still shows unfulfilled! I’ve tried calling at least a dozen times to customer service and 1/2 a dozen to headquarters in CA not to mention the numerous emails and nothing! I even contacted them through social media… someone replied said they’d look into it and now have ghosted me. A $800 order (before my “loyalty” discount) by far the worst company I’ve ever dealt with!

Never received correspondence and no answer at customer service… I have had the same experience as all the recent reviews. Three weeks post order - no emails, no answer through customer service, no package. Guess I’m going to dispute the charge and call it a loss and order from somewhere else. Sad I wasted my time. I’ve ordered from there within the last year with no issues but obviously they don’t complete orders anymore….

An absolute joke An absolute joke. Received an email about a sale - bought some jeans and had the order cancelled without warning a day later. I had to ask customer service myself what happened. Was offered a measly 10% discount code, that didn't actually work on first try. Ordered another size - guess what? The same thing happened. Order cancelled without any reason or justification from customer service. At the time of writing this review, the jeans have now gone back up to full price with the out of stock versions still available to add to your basket and check out.

The customer service for blazing embers… The customer service for blazing embers volsom is disgraceful at best. The parts I received were wrong. Unfortunately the items did not come to my attention until after the 30 refund period. So now stuck with £100's worth of flue accessories that are useless to me. The wood burner I received also has the locating holes for the legs drilled in the wrong place. Again Volsom refused to help. My advice is do not go anywhere near this rubbish company

Defective Product is my fault? Placed an order for a pair of pants and they arrived pretty quickly. The pants had manufacturing defect where the pocket was not properly stitched (was going open up) and I reached out to the company with pictures of the defect. I advised them that I’d be willing to keep if they sent something about equal in retail price to the amount I’d pay repairing their product. They advised they’d give me 15% off my next regular priced purchase (FYI…last Black Friday they did 25% off as just a regular sale). I said that would not work…and I’d like to return. They are looking to charge a $7 restocking fee…but the product was effectively not what I ordered.