I've ordered from this company numerous… I've ordered from this company numerous times with no issue and this is the first time I've had to encounter their customer service dept. My package never arrived- instead of offering a refund or replacement, carlomaderno has now placed me in the middle of an investigation of the "delivered" product with their hired shipping company. This investigation could take up to 10 business days, during which I'll get 1-3 calls from said shipping company and if the phone goes unanswered for any reason, I have to report the issue to carlomaderno again and restart the investigation process. I've never heard of such foolishness and no matter the result of the investigation or the resolution, they've lost a customer.

Over THREE Months And No Shoes I placed an order for a single pair of shoes on 12/13/2020 and received an email confirmation same day. Their shipping and handling policy says 15-30 days so I waited until 01/25/2021 and emailed them for an update and explanation for the delay and lack of communication. “Victoria Puccini” responded with a ridiculous explanation about the shoes being at a warehouse, changing shipping carriers and to wait patiently. She also promised a $10 discount on my next order, like she thought I would want to place another order. I emailed the company again on 02/16/2021 and requested a full refund. Victoria emailed back agains saying that the package had shipped with USPS and to wait...15-30 days yet again! I told her I no longer wanted to do business with her company and requested the full refund, but she denied it, saying to wait and if I did not receive the shoes within 14 days then she would refund me. I emailed again on 04/01/2021 to AGAIN ask for a refund and have not received a response. What an unacceptable way to do business. And yes, I checked my order number several times during these past few months and at no point was the status available for tracking. Order number 200020504. Update (05/01/21): I see that the company responded to my review, saying I not only received the shoes but, “great compensation”. False. The ONLY thing I received from them was my money back! But that was only after writing the initial review that they finally acquiesced my numerous requests to do so. This company flunked business school.

Sold me a fake Dyson Airwrap Sold me a fake Dyson Airwrap. $399.00 down the drain! Not very nice to take advantage of people like that. If you sell a cheaper replica, just say it. Don't fool people into buying the real thing. I requested money back but am sure CarloMaderno will not cooperate. Will write updates as they come.

Scam!!! I purchased a pair of shoes. Cost 212.00 from them. Says i would receive within 15-30 days. Still have yet to receive them. At least two contacts to customer service. They just keep replying the same thing that I should receive the product within 30 days even though we are past the 30 days. At this point I guess im out the 212.00. Guess I should have done research. Its just that I buy so many shoes from different sites and this particular site kept being recommended in my search. So I decided to give it a shot. Well live and learn. But at this point I definitely feel cheated and scammed so everyone else knows not to waste your time and money. I took the chance so you dont have to. Save your money guys!!! They are a scam! So the company finally responded and said they would give me a refund however it didn’t get back onto my card. After numerous attempts to get the refund the company stated that they didn’t have my shoe size. I then received several emails stating that the package was still on the way. Funny when they already told me that it was en route for 2 months. Only to find out it was never coming. I finally threatened to involve the police. I then received only a partial refund. Needless to say I ordered in January and its April. I don’t have the shoes or the rest of my money and the company arrogantly responded to my review on this site stating that they gave me a refund and they will give me a discount on my next purchase. I will never spend my money with this company again! They are a scam!!!

okay so I ordered a pair of shoes from… okay so I ordered a pair of shoes from this website on december 27 2020!! and after a few months I was pretty sure they were never gonna come so I lost hope. buuut they finally arrived on april 22!! they are really nice and even though it took awhile to come, I didn’t waste my money so yay!